Hi all,We have an AS5400 Gateway which has two AS5400XM E1 8 PRI DFCs in slot 6 and slot 7. The DFC in slot 7 is OK.But when I pluged E1 cables into DFC slot 6, the console message appeared as following:hanmgw01# Trunk-6 Firmware Crashed at 16...

Hi,I updated Softkey template IP Phone configuration by using BAT. But when I runned it immediately, The Phones were not update. I looked in Job Scheduler , it was pending.any ideas?Thank

Hi everybody,Now, I am using Cisco IPCC enterprise 7.2. My CTIOS client will logout automatically after the agent makes not ready and inactivate in 30 minutes.I saw in Cisco Webview report and received LogOut Reason Codes which means "Agent reset du...

Hi all,I am using IPCC Enterprise ver 7.2. When a call comes in, my IP phone rings but my CTIOS client doesn't display call information ( nothing happens). After I take the call , the Agent status moves to talking.Any ideas for my issue?Thanks

Hi All,I am configuring PGW2200. After I start a new provisioning, I activate it by:hcmpgw01a mml> prov-dplhcmpgw01a mml> prov-dply: MGC-01 - Media Gateway Controller 2008-12-20 20:33:00.710 ESTM DENY SROF "PROV-DPLY: this client has no activ...