About Joe.Sarkis1

Joe.Sarkis1 · 08-26-2015

I have a customer who is trying to load a phone firmware on some of their Cisco 7962 phones. They are currently on CUCM 8.6.2r. For some reason some of there phones that are in production today do not have the current phone firmware. They are plannin...

Joe.Sarkis1 · 07-09-2015

I wanted to know if anybody has a slide deck or a link that provides the features for UCCE and for UCCX? I have a customer who is currently on UCCE and they are move to UCCX. They only have 125 agents in their environment and they do not plan on grow...

Joe.Sarkis1 · 08-04-2015

That's true but my customer is still wanting to use CAD as they are familiar with it. You would think that there would be a simple side-by-side slide deck that points out what features you get with CAD and what you get with Finesse. Joe

Member Since	‎07-07-2015 12:26 PM
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How to load a Cisco Phone Firmware?

UCCE features vs. UCCX features

That's true but my customer