Hi, I'm having problems importing a user from LDAP in CUC.  All LDAP binds have been setup.  This is the first test user, I'm not sure if I have another user to test with.  This is a production system so I assume that any other users would have dupli...

Hi,   I would like to front-end a CCX script with a web page.  Currently, the script is using XML files stored locally in the UCCX Documents to populate certain variables such as Public Holidays.   I've read about the Web-Enabled Client scripts in th...

HI all,   I am troubleshooting a UC540 where users are complaining that voice quality degrades when they have more than one simultaneous calls.  The symptom is choppy audio.   They're using a SIP provider, over a dedicated internet connection and the...

Hello,   Helping a customer with an old UC560.  They've advised that MWI isn't working.  I didn't deploy the system, however the configuration all looks in order.  They have the DN's for MWI on/off, the MWI string in the CUE application is correct, t...

Hello,   I have a customer complaining that group call pickup intermittently fails.  The customer has stated that it's random within two differnet pickup groups, and isn't specific to any particular extension with the groups.   I've confirmed the con...