I cannot find an answer to the following question on the Cisco website or in the documentation....In a multiple domain forest, if the AD plug-in is set with a search base of the top level Domain, will this search the sub domains for the corporate dir...

I have a request from a customer for the end-user, when calling the queue, to hear the agent phone ringing instead of on-hold music. Is this possible? (I understand the reasons for hearing on-hold music and have explained this to the customer) Tha...

I am writing a script that needs to pull data from the cra database (such as agent ext.) but when attempting to configure a DB Get, the Data Type comes up as unsupported? Is there a way to extract information stored in a nvarchar field? Can I chang...