The scenario:  The UCCX is integrating with a Ticketing system.  The Ticketing system engineer provided me the REST commands they require to access their database.  I am supposed to take their REST commands and make the appropriate format changes req...

My question is not about speaking D[Now], todays date.  I want to retrieve dates from a data base and speak those to a customer.I am able to retrieve the dates and place them into variables.  But, I need assistance in creating the variables that the ...

UCCX environment. Customer wants to callback callers when wait times are lower. They want the agent to have call information displayed on the Finesse desktop. We need to write call information to a file to be able to retrieve the information later. T...