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The scenario: The UCCX is integrating with a Ticketing system. The Ticketing system engineer provided me the REST commands they require to access their database. I am supposed to take their REST commands and make the appropriate format changes req...
My question is not about speaking D[Now], todays date. I want to retrieve dates from a data base and speak those to a customer.I am able to retrieve the dates and place them into variables. But, I need assistance in creating the variables that the ...
UCCX environment. Customer wants to callback callers when wait times are lower. They want the agent to have call information displayed on the Finesse desktop. We need to write call information to a file to be able to retrieve the information later. T...
?Hello Anthony,My phone number is +1 760-809-8150. I am available anytime today. I am in Pacific time zone.Let me know what time works best for you.Thank youRodney
Thank you for responding.I spoke with the engineer and he said those are not examples. Those are the actual commands they use in their Ticketing system which is called Remedy.GETThis will return the Corporate ID and Login ID from CTM:People. It may n...
David, Thank you for your response. I mentioned I was open to any other method as I am realizing XML coding is extensive. The issue, or challenge, I am having is most of the responses I am receiving point me to a document or tell me to use a specif...
