The application was successfully migrated from 9.0 to 12.0.But, it was very slow to editting the app...

We coded a lot of elements in one application.Editing elements is very slow and cpu usage is high.Is...

Hi all, After 30min in finesse-cce.1201.ES02.10000.cop.sgn, session timeout occurs and disconnects.I...

Hi Denise, Thanks for your answer.CTIOS provided monitoring, but Finesse did not.Finesse provides a ...

Hi all, We want to monitor the state of all agents using GED-188 in CCE 12.0Please give to us the mo...

Issue occurs when assigning Precision Attribute to Agent using CCMP REST APIVersion: CCMP 12.0, CCE ...

Hi, Denise Thank you very much for your answer. Regards,Lee

Hi, Denise Could you ask BU?It seems to be a very big issue in custom applications coded using the F...

Hi, Denise Thank you for your reply.I need a CONSULT and CONFERENCE event that occurs on Agent2 when...

Hi Denise, Is there a way Agent2 can recognize it as a conference call? Thanks.

Agent2 works like answering Inbound Call.Why does Agent2 not receive CONSULT and CONFERENCE CallType...

Hi david,   Sure, It is a member of the IPCC domain.   Thanks.

Hi Omar, Thanks for reply. \ Administrator is not work as well. I configured the Domain user in the...

Hi all, During the installation of ECE 12.0, "Invalid Domain User" is issued as shown below in the D...

Hi Mukesh,   It works. Thank you very much!   Regards, Lee