Finesse support the sendchatmessage function used in CTIOS?Agent To Agent is not supported for teamm...

Hi all, I want to open the portal page on another PC.Can self-signed certification be used in CCMP 1...

The application was successfully migrated from 9.0 to 12.0.But, it was very slow to editting the app...

We coded a lot of elements in one application.Editing elements is very slow and cpu usage is high.Is...

Hi all, After 30min in finesse-cce.1201.ES02.10000.cop.sgn, session timeout occurs and disconnects.I...

Hi Denise, Thanks for your answer.CTIOS provided monitoring, but Finesse did not.Finesse provides a ...

Hi all, We want to monitor the state of all agents using GED-188 in CCE 12.0Please give to us the mo...

Issue occurs when assigning Precision Attribute to Agent using CCMP REST APIVersion: CCMP 12.0, CCE ...

Hi, Denise Thank you very much for your answer. Regards,Lee

Hi, Denise Could you ask BU?It seems to be a very big issue in custom applications coded using the F...

Hi, Denise Thank you for your reply.I need a CONSULT and CONFERENCE event that occurs on Agent2 when...

Hi Denise, Is there a way Agent2 can recognize it as a conference call? Thanks.

Agent2 works like answering Inbound Call.Why does Agent2 not receive CONSULT and CONFERENCE CallType...

Hi david,   Sure, It is a member of the IPCC domain.   Thanks.

Hi Omar, Thanks for reply. \ Administrator is not work as well. I configured the Domain user in the...