Martin, Thanks for the thoughtful presentation of your SIP headers, that definitely helps me in my lab setting. I see the same thing too, when I'm using an Asterisk server. I believe it is the expected behavior of this ATA to handle a FROM field with no string of text identifying caller ID, to just display the string of numbers in the sip URI. What I'm interested in, is, what does your entire SIP packet look like? Are we using a Contact field? But, again, I believe it is expected behavior and I do not believe there is a setting to allow the ATA that, in the event of no string of text being available in the FROM field, to "failover" to display "Unknown" or something like that, unless the product management team has any ideas. Cheers, Lindsey ... View more

Paolo is correct. What I recommend is to use LogMeIn or RDP to get onto an on-site PC. Have your SWP zip on that PC. Launch CCA from that PC. As long as your routes are in place, shouldn't have an issue. I've assisted with dozens in this manner and never had an issue with a loss of data, since the actual upgrade is taking place locally, from a local machine. Also Alexander is correct about modifying the SSL VPN, while using the SSL VPN. You similarly wouldn't want to make changes to your WAN interface when connected over it, would you? And just as a footnote, and to reiterate, if you are running 8.2.0 in CCA 3.2, please please please update your CCA to 3.2.1 before upgrading to 8.6.0, https://supportforums.cisco.com/docs/DOC-24980 The document states: "CCA 3.2.1 is required for SWP8.6.0" Sorry to "threadjack" but since we're on the topic of SWP upgrades and CCA, I really wanted to point this out, to save you from a support call for a number of issues. Thanks, Lindsey ... View more

Mike, Is what you are looking to implement Single Number Reach? This allows incoming calls to ring the caller party's local extenion, and after five seconds (by default), will ring an external number as well. This is configurable in CCA. Of, if the user is never in the office, just set up a floating extension to call forward all to their cell phone. If that user has a specific DID you want to route to their cell phone, they can call that number and use the incoming dial plan in CCA to direct dial that floating extenion. From the feature reference guide: http://www.cisco.com/en/US/prod/collateral/voicesw/ps6882/ps10585/cisco_sbcs__fdg_c07-557625-02_.pdf Single number reach (SNR) Voice-system features SNR allows you to have incoming calls to a single number simultaneously ring an IP phone and a remote destination such as a home or mobile phone. You can answer incoming calls to your SNR number on your IP phone or at your remote destination and pick up in-progress calls on your desktop phone or the remote destination without losing the connection. If you do not answer the call within 5 seconds, the Cisco Unified Communications 500 system rings the remote number while continuing to ring your IP phone extension. If you answer the call on your IP phone, you can send the call to the remote phone by pressing the Mobility softkey. If you answer the call on your remote phone, you can pull back the call to the IP phone by pressing the Resume softkey. You can also change the SNR remote destination using the IP Phone menu. Let us know if that's what you are looking to do. Thanks! Lindsey ... View more

Just a note; I came across a situation recently where the spa9000 simply would not recognize the DIDs in the Contact List field under Line 1 (wherein Line 1 registered the spa400). This was with the newest firmwares on both spa9000 (6.1.5) and spa400 (1.1.2.2). However, it did work when mapping the FXO_Port_ID_1 to the extension, not by renaming the port ID to the DID and usign the DID in line 1. I'm unsure if that was an isolated issue but it's worth mentioning. Example: Contact List: FXO_Port_ID_1:101,cfwd=aa|FXO_Port_ID_2:102;cfwd=aa| In that instance I left the FXO port ID's default on the 400 Instead of: 2125551234:101,cfwd=aa|2125555678:102,cfwd=aa| In that instance I had changed the FXO port ID's to the applicable DID's. This would not work. As always, Patrick, great docs, they have been an instrumental help to us! ... View more

Quick shot in the dark suggestion: If in win7, right click the .exe for the FW upgrade utilitiy, go to properties and compatibility and run in compatibility mode for xp. I'm not right in front of a win7 machine to give you the exact direction, but I have had success doing this with some other linksys based utilities to ease the transition to vista/7. Not sure if 32/64 bit OS has an effect, but it wouldn't suprise me. Good luck! Lindsey ... View more

Danilo, No problem, it's our pleasure. I don't recall any upgrade issues from a 4.x release to the 5, but since that last firmware revision by Linksys released in 2006, my first "guess" would be to ask you what OS you are upgrading with. I'd try my best for an XP machine if you got it. If you need a sanity check or to make sure the device just hasn't died, call in to 1 866 606 1866 and select the VoIP option for your Small Business device, provided you are in warranty (you stated you owned the device for less than a year. Since the phone is end of life, if you have your proof of purchase, keep it handy) we can possibly remote into your pc and help try the upgrade. My experience with the older upgrade utilities for the spa9xx series is use XP. Sounds like everything else is in order. Don't do your upgrade remotely, and when in doubt, download the entire thing again. Just to be sure. Ping me back if you need anything else! Thanks! Lindsey ... View more

Danilo, Check your current firmware on your 921 and check the version you are trying to upgrade to. I'm assuming everyone's on the same IP subnet? Hope to hear from you soon. Lindsey ... View more

To all involved, Thanks for bringing this to our attention. This is a bug that has been acknowledged by Cisco. I cannot give an ETA as to an offical fix for the bug. If you are personally experiencing this issue, please call 1-866-606-1866 (US), 1 800 605 731 (AU), or 0 800 442 471 (NZ). We will open a case for you regarding this issue. At this time, you can try blocking outbound access from the LAN (or specific chatty users in your LAN) to the public ip addresses in your ACLs, but the list of ip addresses Skype uses for it's login servers is long. You'll need to resolve ns1.skype.net, ns2.skype.net, ns3.skype.net, and ns5.skype.net.... there may be more, and from my experience each of those servers is associated with more than one public IP. You can try this workaround in the meantime. Thanks, -Lindsey Lewis ... View more

Fernando, Based on my understanding of the way this the gateway works, only outbound calls can be directed to the FXO trunk when registration fails to the PBX/SIP trunk. Per the administration guide, Page 98: When Line 1 VoIP service is down (because of registration failure or loss of network link), the ATA device can be configured to automatically route all outbound calls to the internal gateway using the parameter listed below. From my understanding, if you have a traditional PBX system in place, an inbound call is going to need a SIP UA (User Agent) to direct the call and set up the SIP messaging to begin that call. Hence, without a reachable local PBX, your inbound calls are incapable of coming in. This would be expected behavior for this device. Thanks, -Lindsey ... View more

Hi there, We do have an administrator's guide available for our ATA devices, please be wary of sections specifically involving certain model numbers, as some of our ATAs have different feature sets and capabilities than others. http://www.cisco.com/en/US/docs/voice_ip_comm/csbpvga/ata/administration/guide/ATA_AG_v3_NC-WEB.pdf Thanks, -Lindsey Lewis ... View more

Bruce, Which small business router are you using? Also, is there any particular reason you need to run this with Windows Firewall disabled? Lastly, do you have any third-party firewall solutions running on your 7 machine? If you are working on this at home right now, live support may be available. Call us at 1 866 606 1866. You can even ask for me, and I'll do my best to help. Make sure you are registered at Cisco.com and have your device's serial available.We'll do our best to get it working for you. Thanks, -Lindsey ... View more

Sam, I am also sorry to hear that Quickvpn has been giving you trouble, however I assure you Cisco has been aware of the issue and has been making changes to the Quickvpn software that have resolved many issues that have been plaguing it over the years. Many of the complaints you've seen on the internet involve prior firmware releases on specific hardware, or with previous software versions of Quickvpn. Only in recent months has Quickvpn been fixed to allow optimal connectivity with Win7 clients. Before you shut the door to the many solutions Cisco has to offer, I again urge you to take advantage of the support available and contact us at 1 866 606 1866 and create a case with our experienced engineers. We will then be able to gather all details concerning your specific situation and be able to make recommendations to alleviate your issues. If we discover a previously unknown software bug, we can send it to the engineering team and they can work to remedy the problem in future software releases. Customer feedback on our products is what drives us to continue to improve the existing product, and without our customers contacting us to create service requests for those problems, they may not be visible to us. I hope you are willing to give us a second chance and allow us to work with you and provide you with support on your issue. Thanks, -Lindsey ... View more

Nick, You are correct, all computations take place on the router when it comes to the load balancing. For the second, the RV016 does provide failover functionality. If one link is detected as "down", all existing connections will move to an active WAN link. Thanks, -Lindsey ... View more

Nick, The switch will not be involved in the bandwidth management aspect. And the RV016's Intelligent Balancer only uses weighted round robin on the WAN ports, using TCP sessions to computate the outgoing traffic. The Intelligent Balancer does not "load balance" traffic travelling between the LAN ports, meaning each computer will not be "load balanced" individually. It only works for the internet connections. Hope this helps! -Lindsey ... View more