Martin,Thanks for the thoughtful presentation of your SIP headers, that definitely helps me in my lab setting. I see the same thing too, when I'm using an Asterisk server. I believe it is the expected behavior of this ATA to handle a FROM field with ...

Paolo is correct. What I recommend is to use LogMeIn or RDP to get onto an on-site PC. Have your SWP zip on that PC. Launch CCA from that PC. As long as your routes are in place, shouldn't have an issue. I've assisted with dozens in this manner and n...

Mike,Is what you are looking to implement Single Number Reach? This allows incoming calls to ring the caller party's local extenion, and after five seconds (by default), will ring an external number as well. This is configurable in CCA. Of, if the us...

Just a note; I came across a situation recently where the spa9000 simply would not recognize the DIDs in the Contact List field under Line 1 (wherein Line 1 registered the spa400). This was with the newest firmwares on both spa9000 (6.1.5) and spa400...

Quick shot in the dark suggestion:If in win7, right click the .exe for the FW upgrade utilitiy, go to properties and compatibility and run in compatibility mode for xp. I'm not right in front of a win7 machine to give you the exact direction, but I h...