Hi all,Situation:Call center build on IPCC 5.0 SR7 enterprise.3 different ICM scripts to queue calls (One per customer who is calling the call center).Inside each script, the call is queued to skill group likes: “CustomerName.Language.SkillGroup”.Som...
Hi,I have IPCC enterprise 5.0 SR4 installed linked with an IVR 3.1.Is there a way to modify the calling id of the call when I divert a call with the "Divert" function in ICM script ?
Hi,Is it possible to trigger the MWI (message Waitning indicator) on IP phone by a third party software (Not especially Unity, but a custom application) by dialing a number or by pushing a xml script on IP Phone, or whatever ...
I get this message when I try to select another ring on IP Phone 7940. I get the selection between only the two hard coded chip ring tones.It’s an intermittent issue.I already check several things: - TFTP started (I’ve restarted it)- IP Phone restart...
Hi,I have successfully put the compnay logo with the idle functionnality of CallManager on a IP Phone. The only issue is that I have to press "Exit" softkey to stop the idle.asp script and start to dial a number. The end users don't like this method ...
Yes, I had a look but nothing seems to correspond to my issue. In fact, I can interrupt the idle script by pressing "Exit" softkey, by taking a line (with the right button) or by picking up the handset.But I wannted to interrupt it by pressing one of...
