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Change calling ID when a call is diverted

raemdonp
Level 1
Level 1

‎07-08-2004 01:31 AM - edited ‎03-13-2019 05:33 AM

Hi,

I have IPCC enterprise 5.0 SR4 installed linked with an IVR 3.1.

Is there a way to modify the calling id of the call when I divert a call with the "Divert" function in ICM script ?

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smalkeric
Level 6
Level 6

‎07-14-2004 05:48 AM

I guess, you should be able to change the calling ID. Check out the following document.

Network IVRs/VRUs (Release 4.6.1)

http://www.cisco.com/en/US/products/sw/custcosw/ps1001/products_user_guide09186a00800ea7cc.html

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