Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
- Cisco Community
- :
- About ravalsameer
Stats
Member since
04-18-2012
21
Posts
0
Helpful
0
Solutions
03-11-2014
06:44 AM
I have tried rebooting Roggers mutiple times. This is new install so PG's are configured yet. Please find the error message screenshot belwo when I try to Intialize Local Database
... View more
03-10-2014
02:50 PM
Yes Duplix env. Rogger A and Rooger B can comunicate no issue. No PG's installed yet.
... View more
03-08-2014
01:44 PM
Get error following when starting the Configuration Manager on AW on a fresh install of UCCE 9.0 : Unable to intiailze real time feed for instance ICM1. Unable to proceed until realtime can be established.
... View more
Labels:
Created by
ravalsameer
in Contact Center
in Contact Center
12-19-2013
12:29 PM
12-19-2013
12:29 PM
Thanks.
... View more
Created by
ravalsameer
in Contact Center
in Contact Center
12-19-2013
12:25 PM
12-19-2013
12:25 PM
No Outbound calls.
... View more
Created by
ravalsameer
in Contact Center
in Contact Center
12-19-2013
12:15 PM
12-19-2013
12:15 PM
Thanks. When we run a daily report the why do think we always have the Handled calls alsomst 15% higher than answered calls everyday.
... View more
Created by
ravalsameer
in Contact Center
in Contact Center
12-19-2013
12:00 PM
12-19-2013
12:00 PM
ICM 8.5 Skill_Group_Interval Report. Which is the accurate number to use for reporting. Handled or Answered.
... View more
Created by
ravalsameer
in Contact Center
in Contact Center
12-19-2013
11:08 AM
12-19-2013
11:08 AM
What is main difference between Calls Handled vs Call Answered and which number is accurate to report on actual calls recevied.
... View more
Labels:
11-22-2012
01:40 PM
Is it possiable to configure the the UCCX Dailer to play a meassge and then the recipient will be able to press a say 1 to re-route the call to one of agent queues. Thanks.
... View more
Labels:
Created by
ravalsameer
in Contact Center
in Contact Center
07-25-2012
07:03 AM
07-25-2012
07:03 AM
We have about 60 files with .chc ext saved from out old UCCX 7.x historical reporting tool. When we try to open them in the UCCX 8.5 historica reporting tool we get an error "File Format might be incorrect". Is there any way of open those old files in the new UCCX 8.5 reporting tool.
... View more
Labels:
Created by
ravalsameer
in Contact Center
in Contact Center
05-18-2012
10:30 AM
05-18-2012
10:30 AM
Yes I can see agents and supervisors in the Desktop Admin and also sucessfully Synchronize Directory Services.
... View more
Created by
ravalsameer
in Contact Center
in Contact Center
05-18-2012
08:56 AM
05-18-2012
08:56 AM
Hi Geoff, When I created the ODBC connection to AWDB it worked with the creentials I used during the CAD install. How do I check on the AWDB which authentication is either mixed or NT ? Thanks.
... View more
Created by
ravalsameer
in Contact Center
in Contact Center
05-18-2012
08:09 AM
05-18-2012
08:09 AM
I have a UCCE 8.0 with CVP. Recently we moved from CTIOS to CAD. After install CAD on the PG's we are getting the following errors on the AW/HDS "Login failed for user ". The user is not associated with a trusted SQL Server connection."
... View more
Labels:
Created by
ravalsameer
in Contact Center
in Contact Center
05-10-2012
08:53 AM
05-10-2012
08:53 AM
hi Anand, Yes that was the issue after we free up the 2nd set of DN's it worked. Thanks for all your help.
... View more
Created by
ravalsameer
in Contact Center
in Contact Center
05-09-2012
06:34 AM
05-09-2012
06:34 AM
What we had was a seprate set of DN's meaning we had 150 continuous DN's for Node 1 ex 1-150 and then we had 300-450 as the 2nd set of DN's should this be any issue ? Do we need to have these DN's in a a continuous sequence.
... View more
03-11-2014
I have tried rebooting Roggers mutiple times. This is new install so
PG's are configured yet.Please ...
03-08-2014
Get error following when starting the Configuration Manager on AW on a
fresh install of UCCE 9.0 : U...
Created by
ravalsameer
in Contact Center
12-19-2013
12-19-2013
Thanks. When we run a daily report the why do think we always have the
Handled calls alsomst 15% hig...
Created by
ravalsameer
in Contact Center
12-19-2013
12-19-2013
ICM 8.5 Skill_Group_Interval Report. Which is the accurate number to use
for reporting. Handled or A...
Created by
ravalsameer
in Contact Center
12-19-2013
12-19-2013
What is main difference between Calls Handled vs Call Answered and which
number is accurate to repor...
11-22-2012
Is it possiable to configure the the UCCX Dailer to play a meassge and
then the recipient will be ab...
Created by
ravalsameer
in Contact Center
07-25-2012
07-25-2012
We have about 60 files with .chc ext saved from out old UCCX 7.x
historical reporting tool. When we ...
05-18-2012
Yes I can see agents and supervisors in the Desktop Admin and also
sucessfully Synchronize Directory...
05-18-2012
Hi Geoff,When I created the ODBC connection to AWDB it worked with the
creentials I used during the ...
05-18-2012
I have a UCCE 8.0 with CVP. Recently we moved from CTIOS to CAD. After
install CAD on the PG's we ar...
Created by
ravalsameer
in Contact Center
05-10-2012
05-10-2012
hi Anand,Yes that was the issue after we free up the 2nd set of DN's it
worked.Thanks for all your h...
Created by
ravalsameer
in Contact Center
05-09-2012
05-09-2012
What we had was a seprate set of DN's meaning we had 150 continuous DN's
for Node 1 ex 1-150 and the...
Public Statistics
| Date Registered | 04-18-2012 01:43 PM |
| Date Last Visited | 08-18-2017 03:56 AM |
| Total Messages Posted | 21 |
