I have tried rebooting Roggers mutiple times. This is new install so PG's are configured yet.Please ...

Yes Duplix env. Rogger A and Rooger B can comunicate no issue. No PG's installed yet.

Get error following when starting the Configuration Manager on AW on a fresh install of UCCE 9.0 : U...

Thanks.

No Outbound calls.

Thanks. When we run a daily report the why do think we always have the Handled calls alsomst 15% hig...

ICM 8.5 Skill_Group_Interval Report. Which is the accurate number to use for reporting. Handled or A...

What is main difference between Calls Handled vs Call Answered and which number is accurate to repor...

Is it possiable to configure the the UCCX Dailer to play a meassge and then the recipient will be ab...

We have about 60 files with .chc ext saved from out old UCCX 7.x historical reporting tool. When we ...

Yes I can see agents and supervisors in the Desktop Admin and also sucessfully Synchronize Directory...

Hi Geoff,When I created the ODBC connection to AWDB it worked with the creentials I used during the ...

I have a UCCE 8.0 with CVP. Recently we moved from CTIOS to CAD. After install CAD on the PG's we ar...