Pretty simple task I hope, I want my MoH files to play for 20 secs then progress to the 1st queue prompt then play for 30 secs and progress to the 2nd queue prompt. In Call Studio what elements do I engage to do this? ... View more

I am looking for an expression in "Get Reporting Statistic" (Resource IPCC Express\ Contacts Handled) to use in a script that will basically sort and select the resource based on the lowest number of contacts handled by an agent. The selection algorithm will do "Most handled" but I want to perform least handled; so if it can sort by most in it's logic it should be able to sort by least.   Any help will be appreciated. I know someone has done this before. Thanks community! ... View more

  I have a question. Can UCCX 9 CUIC be made to make a connection to a legacy UCCX.8.5 server via the data sources configuration page?    I have included a screenshot of the config tab.             ... View more

Is there anyway to setup UCCX 8.0 where it could use a round robin type of selection criteria. in using "Longest Available" it uses the agent that is available the longest while if some other team members log out or go not ready when they return to not ready the calls go the the agent that is longest available. Can someone explain or demonstrate how I can place agents in a sort of round robin selection criteria so the agent that is longest available does not get pounded. Thank you. ... View more

hello guys I have a question that requires an answer as wel as an example if possible. I have a customer that wants to be able to do an self initiated prompt change in the script. Such as something like "we are closed today due to weather conditions, please call back or leave a voicemail and we will get back to you as soon as weather permits"  Is there way fact to perform this in a script? (Have them record a prompt based on a number they could call, and then store it somewhere and have the script play it?) I hope i am putting this question in a way that can be understood. I am relativley new to this type of function any assist would be greatly appreciated. ... View more

I have UCCX 7. what i'm looking to do is build an auto attendant script so when a caller dials in it will allow for them to reach the oncall person in a different sequence each week\ month. this will need to be triggered only by them calling the ACD access number. I know how the day of week sciprt works just not how to step up the sequencing. has anybody done this before? please respond if you have thank you. Kind of like this: Jan 2010            Feb 2010 dial phone 1        dial phone 2 dial phone 2        dial phone 3 dial phone 3        dial phone 1 ... View more

I have been able to prevent MOH on the first line of the phone. Line 1 has a max calls setting of two(2) and a busy trigger set at (2) when you call the endpoint and you are placed on hold you hear no MOH but if you are then dialed back to via the second button as in a "new call" and then placed on hold you then hear the MOH file playing. What I want to do is to have no MOH at all on this device. any sugesstions? could it be a "trusted relay" issue? I have run out of ideas. ... View more