Pretty simple task I hope, I want my MoH files to play for 20 secs then progress to the 1st queue prompt then play for 30 secs and progress to the 2nd queue prompt. In Call Studio what elements do I engage to do this?

I am looking for an expression in "Get Reporting Statistic" (Resource IPCC Express\ Contacts Handled) to use in a script that will basically sort and select the resource based on the lowest number of contacts handled by an agent. The selection algori...

  I have a question. Can UCCX 9 CUIC be made to make a connection to a legacy UCCX.8.5 server via the data sources configuration page?    I have included a screenshot of the config tab.            

Is there anyway to setup UCCX 8.0 where it could use a round robin type of selection criteria. in using "Longest Available" it uses the agent that is available the longest while if some other team members log out or go not ready when they return to n...