Least Contacts Handled Question

[phillip-wright]

I am looking for an expression in "Get Reporting Statistic" (Resource IPCC Express\ Contacts Handled) to use in a script that will basically sort and select the resource based on the lowest number of contacts handled by an agent. The selection algorithm will do "Most handled" but I want to perform least handled; so if it can sort by most in it's logic it should be able to sort by least.

Any help will be appreciated. I know someone has done this before. Thanks community!

[Gergely Szabo]

Hi,

I am afraid there's no easy way of doing that. Is this a large contact center?

If not, what you can do is actually take the "Contacts Handled" for every single agent (aka Resource) in your CSQ and do the sorting sort of manually then send the call to the agent with the least number of handled contacts.

G.