Finesse CCE Agent Logins fails

[KrzysztofG]

In the lab Contact Center Enterprise, when I try to log-in as agent  to Finness
It eventually fails with the following error:

"The sign-in process is taking longer than expected.
You can try signing in again, or contact your administrator
if the condition persists."

Is this  bug?

[ecorban]

hi

we will take the sandbox offline and review the configuration for you. we will update you when it is again available. this is NOT a bug in the revision, but the contact center finesse setup needs an log review and possible reboot.

thanks for your understanding.

[regis.l.le.coq1]

Hello,

I am still unable to login to the Finesse Agent Desktop, getting the "The sign-in process is taking longer than expected" error message. Do you have an ETA when we can expect this to be fixed?

I was able to reproduce the issue with multiple browsers. The Finesse Admin Console login works fine but I am not able to Sign in to the Agent Desktop.

Thank you,

[ecorban]

hi

when did you start your reservation ? This issue  was fixed previously when reported but may re-occur depending on configuration tasks that may have modified the Finesse configuration. we will look at this and get to you on this tomorrow.

[regis.l.le.coq1]

Hello,

My reservation was for today Tuesday 7/7, I did reserve it on Monday 7/6.

I have another reservation of the UCCE Finesse Lab pending for Thursday 7/9 under my name regis.l.le.coq1. Let me know if that can be fixed for that session?

Thank you,

[ecorban]

hi

issue is resolved.

[regis.l.le.coq1]

Yes, issue is resolved and I was able to login to the Finesse Agent Desktop.

Thank you,

[phillip-wright]

You guys should really post what your fix was; so others may learn.