About shshami

shshami · 11-06-2013

Hello Saeed, Kiarash,Page 212 on this document explains why.http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_7_0/programmin...Q.Why do the number of abandoned calls shown on the Abandoned Call Detail Activity Rep...

shshami · 09-12-2012

Hello Karim,What do you want exacty to do with the Windows Server 20008? do you want to install TSP/ RTMT or what exactly?Thank you,Shadi

shshami · 09-12-2012

Hello Jamin,You either need to disable the multicast on the MOH server or to check 'Use Multi-cast for MOH Audio' in the Route GroupThank you,Shadi

shshami · 10-01-2011

Hi All,- Restart the AXL webservice on the CallManager.- on the CLI of the UCCX:set uccx provider ip axl if no success, please open TAC case and we will arrange a webex meeting and check the issue.Thanks,Shadi

shshami · 10-01-2011

Hi All,This behavior is not a supposed-to-work one. It is not expected to have a direct forward from the script call redirect step destination to a UCCX trigger or even CFA or CFNA (if the Ring No Answer Timer less than 6 seconds).This applies even i...

Member Since	‎05-19-2011 03:27 AM
Date Last Visited	‎03-13-2024 12:02 AM
Posts	18
Total Helpful Votes Received	20

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