HI, I looking for an answer on IP phones services currently running on the cluster. It is a subscription service which needs to subscribed. If I go update the service how long it will take to get into effect. I have to update a URL of that service. All help will be appreciated. We have 8 servers running. ... View more

Good morning, How are you guys? We are experiencing a problem where the incoming are not recording for just one group the rest workflows get recorded inbound/outbound, but one of the group stopped recording after the CUCM upgrade from 10.5 to 11.5. I have disabled G722 on the devices which are associated to that group. Upon collecting traces from verint call recorder we discovered that CUCM is not sending CALLID to Verint. Any help will be appreciated. ... View more

I have a CME site where phones are 7965. Phones are displaying this number on it , first I thought someone set forwarding on line 4 and by selecting the line I can take forwarding off but that is not a case. If anyone can help with this it will be greatly appreciated. Please the attached picture . it is displayed on all the phones onsite. ... View more

I am experiencing an issue with this phone and it would re register  it self several times in day . I have collected a debug any help will be appreciated I know some thing has to be with LAN. Want an expert experince before forwarding it to the team. Thank You in advance [11:55:10a 02/24/17] DeviceName=SEPB000B4BB55BE DeviceIPv4Address=10.25.43.245/23 IPv4DefaultGateway=10.25.42.1 DeviceIPv6Address= IPv6DefaultGateway= ModelNumber=CP-8851 NeighborIPv4Address=10.25.254.42 NeighborIPv6Address= NeighborDeviceID=H-150E42-5E-AS-1.mountsinai.org NeighborPortID=GigabitEthernet10/24 DHCPv4Status=1 DHCPv6Status=3 TFTPCfgStatus=3 DNSStatusUnifiedCM1=4 DNSStatusUnifiedCM2=4 DNSStatusUnifiedCM3=4 DNSv6StatusUnifiedCM1=0 DNSv6StatusUnifiedCM2=0 DNSv6StatusUnifiedCM3=0 VoiceVLAN= UnifiedCMIPAddress=10.4.55.42 LocalPort=52768 TimeStamp=1487954548648 ReasonForOutOfService=26 LastProtocolEventSent=Sent:REFER sip:10.25.244.23 SIP/2.0 Cseq:1000 REFER CallId:b000b4bb-55be002d-5e5d172d-7a5f77a6@10.25.108.56 LastProtocolEventReceived=Rcvd:SIP/2.0 202 Accepted Cseq:102 REFER CallId:b000b4bb-55be3618-6e0b6b39-26eccfbf@10.25.108.61 ReasonForOutOfServiceText=LastTimeVoiceVLANChanged [11:55:11a 02/24/17] DeviceTLInfo DeviceName=SEPB000B4BB55BE IPv4Address=10.25.43.245 IPv6Address=CTL_Signature=Not InstalledCTL_TFTP_Server=N/AITL_Signature=3A 28 F1 52 BE 65 6C 58 25 8C AF DC 40 5A 0B C3 60 0B 01 C6 ITL_TFTP_Server=H-150E42-TFTP-B06.mountsinai.orgStatusCode=6 [11:59:13a 02/24/17] DeviceTLInfo DeviceName=SEPB000B4BB55BE IPv4Address=10.25.43.245 IPv6Address=CTL_Signature=Not InstalledCTL_TFTP_Server=N/AITL_Signature=3A 28 F1 52 BE 65 6C 58 25 8C AF DC 40 5A 0B C3 60 0B 01 C6 ITL_TFTP_Server=H-150E42-TFTP-B06.mountsinai.orgStatusCode=6 [11:59:16a 02/24/17] DeviceName=SEPB000B4BB55BE DeviceIPv4Address=10.25.43.245/23 IPv4DefaultGateway=10.25.42.1 DeviceIPv6Address= IPv6DefaultGateway= ModelNumber=CP-8851 NeighborIPv4Address=10.25.254.42 NeighborIPv6Address= NeighborDeviceID=H-150E42-5E-AS-1.mountsinai.org NeighborPortID=GigabitEthernet10/24 DHCPv4Status=1 DHCPv6Status=3 TFTPCfgStatus=3 DNSStatusUnifiedCM1=4 DNSStatusUnifiedCM2=4 DNSStatusUnifiedCM3=4 DNSv6StatusUnifiedCM1=0 DNSv6StatusUnifiedCM2=0 DNSv6StatusUnifiedCM3=0 VoiceVLAN= UnifiedCMIPAddress=10.4.55.42 LocalPort=52768 TimeStamp=1487954548648 ReasonForOutOfService=26 LastProtocolEventSent=Sent:REFER sip:10.25.244.23 SIP/2.0 Cseq:1000 REFER CallId:b000b4bb-55be002d-5e5d172d-7a5f77a6@10.25.108.56 LastProtocolEventReceived=Rcvd:SIP/2.0 202 Accepted Cseq:102 REFER CallId:b000b4bb-55be3618-6e0b6b39-26eccfbf@10.25.108.61 ReasonForOutOfServiceText=LastTimeVoiceVLANChanged [11:59:17a 02/24/17] DeviceTLInfo DeviceName=SEPB000B4BB55BE IPv4Address=10.25.43.245 IPv6Address=CTL_Signature=Not InstalledCTL_TFTP_Server=N/AITL_Signature=3A 28 F1 52 BE 65 6C 58 25 8C AF DC 40 5A 0B C3 60 0B 01 C6 ITL_TFTP_Server=H-150E42-TFTP-B06.mountsinai.orgStatusCode=6 [12:02:07p 02/24/17] DeviceTLInfo DeviceName=SEPB000B4BB55BE IPv4Address=10.25.108.164 IPv6Address=CTL_Signature=Not InstalledCTL_TFTP_Server=N/AITL_Signature=3A 28 F1 52 BE 65 6C 58 25 8C AF DC 40 5A 0B C3 60 0B 01 C6 ITL_TFTP_Server=H-150E42-TFTP-B06.mountsinai.orgStatusCode=3 [12:02:10p 02/24/17] DeviceName=SEPB000B4BB55BE DeviceIPv4Address=10.25.43.245/23 IPv4DefaultGateway=10.25.42.1 DeviceIPv6Address= IPv6DefaultGateway= ModelNumber=CP-8851 NeighborIPv4Address=10.25.254.42 NeighborIPv6Address= NeighborDeviceID=H-150E42-5E-AS-1.mountsinai.org NeighborPortID=GigabitEthernet10/24 DHCPv4Status=1 DHCPv6Status=3 TFTPCfgStatus=1 DNSStatusUnifiedCM1=4 DNSStatusUnifiedCM2=4 DNSStatusUnifiedCM3=4 DNSv6StatusUnifiedCM1=0 DNSv6StatusUnifiedCM2=0 DNSv6StatusUnifiedCM3=0 VoiceVLAN= UnifiedCMIPAddress=10.4.55.42 LocalPort=52768 TimeStamp=1487954548648 ReasonForOutOfService=26 LastProtocolEventSent=Sent:REFER sip:10.25.244.23 SIP/2.0 Cseq:1000 REFER CallId:b000b4bb-55be002d-5e5d172d-7a5f77a6@10.25.108.56 LastProtocolEventReceived=Rcvd:SIP/2.0 202 Accepted Cseq:102 REFER CallId:b000b4bb-55be3618-6e0b6b39-26eccfbf@10.25.108.61 ReasonForOutOfServiceText=LastTimeVoiceVLANChanged [12:36:50p 02/24/17] DeviceName=SEPB000B4BB55BE DeviceIPv4Address=10.25.108.164/24 IPv4DefaultGateway=10.25.108.1 DeviceIPv6Address= IPv6DefaultGateway= ModelNumber=CP-8851 NeighborIPv4Address=10.25.254.42 NeighborIPv6Address= NeighborDeviceID=H-150E42-5E-AS-1.mountsinai.org NeighborPortID=GigabitEthernet10/24 DHCPv4Status=1 DHCPv6Status=3 TFTPCfgStatus=1 DNSStatusUnifiedCM1=4 DNSStatusUnifiedCM2=4 DNSStatusUnifiedCM3=4 DNSv6StatusUnifiedCM1=0 DNSv6StatusUnifiedCM2=0 DNSv6StatusUnifiedCM3=0 VoiceVLAN=108 UnifiedCMIPAddress=10.25.244.23 LocalPort=51260 TimeStamp=1487957810178 ReasonForOutOfService=10 LastProtocolEventSent=Sent:REGISTER sip:10.25.244.23 SIP/2.0 Cseq:177 REGISTER CallId:b000b4bb-55be03a3-3f03e768-2396d22a@10.25.108.164 LastProtocolEventReceived=Rcvd:SIP/2.0 202 Accepted Cseq:102 REFER CallId:b000b4bb-55be3618-6e0b6b39-26eccfbf@10.25.108.61 ReasonForOutOfServiceText=LastTimeTCPtimeout [12:36:59p 02/24/17] DeviceTLInfo DeviceName=SEPB000B4BB55BE IPv4Address=10.25.108.164 IPv6Address=CTL_Signature=Not InstalledCTL_TFTP_Server=N/AITL_Signature=3A 28 F1 52 BE 65 6C 58 25 8C AF DC 40 5A 0B C3 60 0B 01 C6 ITL_TFTP_Server=H-150E42-TFTP-B06.mountsinai.orgStatusCode=3 [12:37:02p 02/24/17] DeviceName=SEPB000B4BB55BE DeviceIPv4Address=10.25.108.164/24 IPv4DefaultGateway=10.25.108.1 DeviceIPv6Address= IPv6DefaultGateway= ModelNumber=CP-8851 NeighborIPv4Address=10.25.254.42 NeighborIPv6Address= NeighborDeviceID=H-150E42-5E-AS-1.mountsinai.org NeighborPortID=GigabitEthernet10/24 DHCPv4Status=1 DHCPv6Status=3 TFTPCfgStatus=1 DNSStatusUnifiedCM1=4 DNSStatusUnifiedCM2=4 DNSStatusUnifiedCM3=4 DNSv6StatusUnifiedCM1=0 DNSv6StatusUnifiedCM2=0 DNSv6StatusUnifiedCM3=0 VoiceVLAN=108 UnifiedCMIPAddress=10.4.55.42 LocalPort=51260 TimeStamp=1487957810178 ReasonForOutOfService=10 LastProtocolEventSent=Sent:REGISTER sip:10.25.244.23 SIP/2.0 Cseq:177 REGISTER CallId:b000b4bb-55be03a3-3f03e768-2396d22a@10.25.108.164 LastProtocolEventReceived=Rcvd:SIP/2.0 202 Accepted Cseq:102 REFER CallId:b000b4bb-55be3618-6e0b6b39-26eccfbf@10.25.108.61 ReasonForOutOfServiceText=LastTimeTCPtimeout ... 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Hi Guys, I have a question about Callabrio. it is functioning alright except with some minor issues. What I would like to know if the end user have the extended display (meant dual monitor) it is recording both a displays. I wanted to record only one screen . Is this possible? ... View more

Hi, We have encountered a problem where the calls are transfered to the que during a non busniness hours. I have pulled the script and looked around and did not find anything wrong with business hours. Not sure if the agents are logged in either state. if the call would come to the que it happened this morning at at 7:50 Am. I am attaching main script if you guys can shed some light on it. It will be greatly appreciated.   Thanks ... View more

Can some explain please explain how the silent monitoring work through CSD. How it it captures the packet from QM or CM and ports need to be open on the PC in order to perform this action. It is not apan to pc port issue we already checked . Our firewall is blocking it on the end point. ... View more