HI, I looking for an answer on IP phones services currently running on the cluster. It is a subscription service which needs to subscribed. If I go update the service how long it will take to get into effect. I have to update a URL of that service. All help will be appreciated. We have 8 servers running.
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Good morning,
How are you guys? We are experiencing a problem where the incoming are not recording for just one group the rest workflows get recorded inbound/outbound, but one of the group stopped recording after the CUCM upgrade from 10.5 to 11.5. I have disabled G722 on the devices which are associated to that group. Upon collecting traces from verint call recorder we discovered that CUCM is not sending CALLID to Verint. Any help will be appreciated.
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I have a CME site where phones are 7965. Phones are displaying this number on it , first I thought someone set forwarding on line 4 and by selecting the line I can take forwarding off but that is not a case. If anyone can help with this it will be greatly appreciated. Please the attached picture . it is displayed on all the phones onsite.
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Hi Guys,
I have a question about Callabrio. it is functioning alright except with some minor issues. What I would like to know if the end user have the extended display (meant dual monitor) it is recording both a displays. I wanted to record only one screen . Is this possible?
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Hi, We have encountered a problem where the calls are transfered to the que during a non busniness hours. I have pulled the script and looked around and did not find anything wrong with business hours. Not sure if the agents are logged in either state. if the call would come to the que it happened this morning at at 7:50 Am. I am attaching main script if you guys can shed some light on it. It will be greatly appreciated. Thanks
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Please make sure that Span to pc port is enabled on the phone configuration. Also devices are added in RMCM & QM JTAPI pool. Not sure if you are using network recording or server those configuration needs to be verified. http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/workforce_optimization/qm_8x/troubleshooting/guide/qm852-troubleshooting-guide-cisco.pdf
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We are experiencing an issue where screen scrapes from one user are getting recorded on different user no issues with audio. On further investigation we discovered that the pro proxy host id's are same for both the users. even though they logged onto two different machines. So if they simultaltiosly login at the same time only scrapes from one user are recording. Where do delete this Proxy Id in windows ? Your help will greatly appreciated.
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Hi, We are experiencing an issue where a call transfer button become foiled randomly when the calls is answered into Cad not sure if it is a known bug or something. Any help will appreciated. Thanks
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Thanks for the help. Actually ports were not only thing which were blocled. We had to set Ip ranges for the phones in the firewall configuration that took care of our issue.
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