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I believe I have a basic question about the use of a script step...maybe someone can answer this for me? I have a select resource step which sends callers to what I call a "hold loop" if a caller is queued. Basically the hold loop does a play promp...
Could someone tell me if a QoS policy map affects traffic only in a congestion situation, or is QoS constantly being applied to traffic regardless of utilization? Thanks.
Did you recently move the connection from a traditional analog fax line to a SIP based analog port? It could be the fax machine itself. Certain models and types have incompatibility with VoIP-to-analog adapters (specifically Konica-Minolta).
I found that the issue was with long silence in the .wav files themselves. Some files had silence and some did not which is why I think I didn't catch it sooner. I did some snipping with Audacity, re-uploaded the prompts and everything is working c...
OK thanks. I just need to get approval first....the .wav was done by a professional voice company and they probably don't want it shared for the world to use.
I set Barge In to No and now I get 60 to 90 seconds of silence then the call moves on to the call hold step. I can't interrupt on the DTMF keypad anymore.....like it's hitting an internal timeout on the play prompt step before moving on to the next ...
Barge In is set to Yes
Continue On Prompt Errors is also set to Yes
The wavHold_str is maybe like 10 seconds long....basically saying "all agents are busy....your call is important and will be answered by the next agent....etc"
I waited about 60+ sec...
