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Hello! I have a question on workflows using Finesse. We have an 11.x environment, and a question was posed to me about automating logouts for a particular team. Is there a way to develop a workflow that will force the logout of agents from a particul...
Just looking for some recommendations and feedback on what people are using to do call recording in their CUCM 8.x environments. We're looking to do the following for our Public Safety unit initially, and most likely expanding out to other department...
All,Has anyone using the Cisco Cius been successful in administrating CUCM with it? I am running firmware 9-2-2 on the Cius, and we are on a 8.5.1.12024-1 CUCM release. Every time I access the CUCM admin page, I can log in and get to the labels, but ...
All,This may be a dumb question, but I'm sure someone here will have an answer. We have users who are actively using the Jabber / Cisco Mobile apps on their cells. The iPhone side works great with the built-in VPN, but we have an issue with the lack ...
We are getting ready to make the move to UCCX 8.6 from UCCX 8.5.1. Are there any significant changes or differences that we should be looking for from the agent perspective on CAD? Everything we've found so far shows some small changes on the admin s...
This has been very helpful as we're trying to track the same data, but I did notice one difference in my script. Mine shows Set Enterprise Call Info (--Triggering Contact--), but not Variabeles Used. What does that part do and where do I set it in th...
Hi Heath,I ended up downloading Astro File Manager. It's free in the Android Market and should solve your issue. You're right, though, it's odd this isn't on there by default. Then again, I'm finding a lot odd about this tablet. Hope that helps.Joe
