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Phone 6901 show red color only?

rechard_hk
Level 1
Level 1

Dear all,

 

Do you know how to troubleshooting on phone 6901 show only red color ? when i plug cable to telephone it show the light only red color.

please advice.

 

Best Regards,

rechard.

9 Replies 9

Gagarin Sathiyanarayanan
Cisco Employee
Cisco Employee

Rechard,

 

Are you talking about the Handset light strip ?

How many phones are behaving this way ?

 

Regards,

Gagarin

Regards, Gagarin Please rate all helpful posts.

Dear Gagarin,

 

Please see in the attach file.

Please help to advice !

 

 

Best Regards,

Rechard

Hi Rechard,

 

If the phone is unresponsive and if it is stuck in this stage it is more likely a hardware issue.

How many phones are behaving this way ?

 

Regards,

Gagarin

Regards, Gagarin Please rate all helpful posts.

Dear Gagarin,

 

you mean that hardware problem right ? cannot fix?

Currently i have only one issue .

Please advice.

Best Regards,

rechard.

Hi Rechard,

If its just one phone, then the symptoms does looks like a hardware issue.

 

Regards,

Gagarin

Regards, Gagarin Please rate all helpful posts.

Dear Regards,

 

Do we have guide line to check the error ? how to troubleshooting on this?

 

Best Regards,

Rechard

Dear Matty,

 

i tried but it show only red color cannot do anything.

Does it problem with IOS?

how can i upload new IOS in to this phone?

 

Best Regards,

Rechard

I guess the phone has worked at some point?

I don't think a new phone firmware would help.

Maybe get a network sniff on the port it is connect to and see what it is doing?

What platform are you using? CME? CUCM?

Matty

 

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