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Symptom:Receive this Alert: RMI Link to nap-cim is down: Reason Transport link is down. The EIM/CIM installation guide refers to the mapped drive on page 2-22: Step 8 On the Unified EIM and WIM services server, map a drive to the CMB folder created ...
In 3.X, To make the agent ready or not ready after ring no answer (RONA),you will need to do the following : - open file: C:\program files\wfavvid\SubsystemRmCm.properties- change parameter com.cisco.wf.subsystems.rmcm.agentUnavailRNA=true tofalse- ...
You can Login to CLI with either root access or remote user access and get default scripts by going toCD /opt/cisco/uccx/Scripts/system/defaultAt this point you have to connect to ftp server and move these default script to yoru FTP server.I hope thi...
This issue is usually because, at on time there was a temp license upload to this system. You may need to remove this license through CET tool. Cisco Technical support team can help you get in this tool and remove this license via CET tool.
