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In order to get the most automated process for adding new agents both the Bulk Insert and Bulk Edit functions are required utilizing Person and Agent tables.1) Bulk Insert – Person a. Import the Person file2) Bulk edit – Person ...
If Outbound Reporting option is added after upgrading from 7.5.1 base to a later version of 7.5.x it is possible the Outbound Report templates will not show in the Webview Report list.Workaround:Remove Outbound Reporting optionUninstall Maintenance R...
Occasionally the reporter server admin user and password is out of sync (doesn’t match) the database user and password in Ops Console that allows CVP reporting to function properly.If this error is found in the reporting server logs you may use the b...
This document only is for use to confirm sync issues and agent login problems due to glue nodes being created.The actual repair requires Calabrio to use the edit option to repair LDAP db.If you see the error messages noted in this document open a cas...
Hello Ritesh,
I haven't tested the procedure against 10.5
This being over 4 years old probably was on version 8.x
Having said that the error you show warns about the max columns allowed for the bulk import.
Have you tried removing one of the column...
If you wish to generate another server call after a keypress the Enter key must be pressed to retrieve more entries from the server. Keypresses prior to the Enter key will only check entries already loaded locally.
You could create multiple skillgroups and then structure your script accordingly.For example. 3 Sales Skillgroups - Sales_Low, Sales_Med, Sales_HighDepending on how you use the Queue to SG Nodes in the ICM Script you could manipulate how the calls ro...
Occasionally the reporter server admin user and password is out of sync (doesn’t match) the database user and password in Ops Console that allows CVP reporting to function properly. If this error is found in the reporting server logs you may use the ...
