In 3.X,
To make the agent ready or not ready after ring no answer (RONA),
you will need to do the following :
- open file: C:\program files\wfavvid\SubsystemRmCm.properties
- change parameter com.cisco.wf.subsystems.rmcm.agentUnavailRNA=true to
false
- Save file
- Ask agents to log out
- Stop/start the CRS engine from CRS server, go to appamin page, system,
engine--> stop and then start
