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Hi,I'm using UCM & Unity Connection 8.6 and have the following problem:Calls to the attendant user (ext 100) are forwarded to voice mail.Another "normal" user (ext 200) has forwarded all calls to his phone to the attendant extension 100.When you call...
Hi,I try to install the Business Attendant Console Server on a Windows Server 2008 R1/SP2. But the setup always fails after decompressing the MSI-File with the following error:Error 1720. There is a problem with the windows installer package. A scrip...
Hi,is it possible to define a rule for call forwarding depending on the line state? For example: if secretary 1 is busy I must forward the calls to secretary 2. If secretary 2 is busy too, I must forward the calls to the attendant. The same rules I m...
Is it possible to display the name of a caller which is stored in the PAB on the phone display? We can see only the caller-id of the incoming call, not the stored name in the PAB entry.ThanksMarcus
I have installed a new Voice-Gateway 2801 at a branch office. This Gateway is connected to the PSTN with multiple ISDN BRI voice interfaces. The gateway is also connected to a Callmanager-Cluster at the central location over a private vpn connection....
Hi Davy,we've tried the installation on a german windows server with regional settings english. The solution was to install the software on a clean english windows server. This is not required in the documentation.RegardsMarcus
You are absolutly right. The secs have managers and the goal is to answer every call by the 2 secs or at last by the attendant. The use of a voice box is not desired by the managers. Sec 3 can be any available secretary, this is not constant.
Thanks Rob,in our case the line of the secretary is configured with the number of the hunt pilot in the CFNA und CFB settings. As I understand if the user configures a CFWDALL to another destination with his phone softkey this setting is ignored and ...
Hithe solution will work fine. But there is one drawback: if sec1 is out of office and sets a CFwdAll on her phone to sec2, her phone rings anyway. So the CFwdAll-setting on her phone doesn't work. But the call should be forwarded to sec2 if the phon...
