i have request to upload new voice prompt for the contact centre express, what is the audio format required ? i convert the original file from mp3 to wav but when I test it out, all i get is distorted noise. what should i use ? bit resolution - 8/16...

i have a core router that contains ipvpn tunnel configurations with my site office branch router. recently while setting up a new site, we test the link failover. we discovered that the tunnel from site router to core router remain down after we shut...

how do i create alerts for monitoring the disk usage on the UCCX server in real time monitoring tool 9.1? My common partition went 100% and cause the whole UCCX to went down. need to clear the JMX log files to clear the space. my uccx is version 9.0...

how do i mask my phone DID number to external parties so that the do not see what is my phone number ?currently my cucm is configure to use this setting External Phone Number Mask - 6653XXXX, which will show my direct number once i dial out.how can i...

My user has an application that requires him to transfer hugh files from one location to another location.our whole company is connected via ipvpn tunnel each office has a 20Mb ethernet WAN link.when this user starts his file transfer, it will choke ...