Hi, I have CUCM 7.1.3 I installed the 6901-911 device enabler sftware and firmare version 9.1.1 for the 6901 & 6911 phones. I can't seem to get the phones to register. There are on the same voice subnet as 6921 phones which are registered ok so I know the network is ok. I can see from the console logs attached that the phone is getting the config file and its software load file of the publisher. It also recognises that the phone is non secure mode because there is no ctl file. I have also attached the traces from the call manager which is giving an registration alarm with reason code 10, I have looked up this on a call manager events doc and reason code 10 is an authentication error. I copied the device security profile for this phone and made a new one just to elimiate any possible bugs with the security profile configuration but this didn't work. I also checked the device enabler and firmware and there are compatable with my version of CUCM Has anyone had this problem before? Thanks Regards Neil ... View more

Hi, I have script that records a prompt, names the wav file a puts it in the prompts directory. This is used for a special message for a contact centre script, these are usually temporary messages and there is an option in the same maintenance script to silence this prompt. The customer wants to be able to change the permanent prompts like the welcome prompt however when I restart the primary contact centre CRS engine the special message prompt is gone from the prompts folder in windows. It was never in the list of prompts when I listed the prompts in the app admin GUI page. Is there any way I can copy this recorded prompt from the windows folder to the prompt repository so that if the contact centre is restarted the prompt is not deleted. I have attached a copy of the script so you can see how i'm doing this, When the call comes in to the script 'Main_Menu' the user presses 1, the call goes to the 'System_Menu' the user presses 1 again to go to 'Record_System_Prompt', from here you record the system message and the script puts a wav file called IECHA_IT_Sys_Mess.wav in to C:\Program Files\wfavvid\Prompts\user\en_GB. But this wav file is only in the windows folder not in the list of prompts in the UCCX appadmin page. Thanks Regards Neil ... View more