Jabber for Windows Voicemail Playback Issue

[neil.moran]

Hi,

I have Jabber for Windows installed and voicemail is working ok but when I playback a voicemail from the Jabber client the MWI light does not go out on the phone. If you do the opposite ie listen to a new voicemail through the phone the new message indicator goes out on jabber.

Also if you listen to the voicemail through Jabber client the voicemail plays through the PC speakers. Is there anyway in getting Jabber to direct the call to the phone so the user can pick the handset to listen like you can when listening to voicemail through the Unity Connection Web Inbox.

Thanks for you time

Regards

Neil

[coflaher]

Hi Neil,

Playing the voicemails in Jabber should turn off the MWI light. You need to open a TAC case and sent on a problem report to debug this further.

For the second question, the only way I think you can do this is by setting Jabber to deskphone mode and then using the "Call Voicemail" button.

- Colin