Heads Up :
The post you are writing will appear in a public forum. Please ensure all content is appropriate for public consumption. Review the employee guidelines for the community here.
Hello, I'm running UCCX 8.5 and need to implement a post call survey which the agent will manually transfer to. This will be fairly simple and will capture customer responses 1-5. The scripting piece will be straight forward enough. What I'm tr...
Hello,I saw a previous unanswered post about VMO silent install and bypassing the phone number verification the first time users open Outlook and thought I would ask the question again to see if anyone has a solution.https://supportforums.cisco.com/m...
Hello,I need some help understanding a problem I just encountered and while I feel like I should know the answer to this, apparently I do not. Can someone help me understand the difference and appropriate use of the "network-clock-select" command a...
Hello,Someone deleted several users on my CUC 8.5 via Bulk Administration. I do not know who did this or what users were deleted. How can I view either through RTMT or CLI see what users were deleted? Unfortunately, this was not the last BAT op...
Hello,I'm using Line/Device calling search spaces and understand the need and purpose of the secondary forwarding CSS (at least I thought I did). What I was not aware was that the forward busy and no answer would not use the combined search spaces....
Thanks and understood about the controller priority. What does the "system" need clocking for?This is actually what started me second guessing what I thought I understood about clocking. We had 8 T1s and each controller was configured as a priori...
Thanks to both of you for your replies. I'm still a little confused. If I have the following:network-clock-participate wic 0network-clock-select 1 T1 0/0/0controller T1 0/0/0Framing is ESF, Line Code is B8ZS, Clock Source is Linecontroller t1 0/0...
