Ross Stevenson
Member since ‎11-23-2009

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  • 32 Posts
  • 0 Solutions
  • 10 Helpful votes Given
  • 0 Helpful votes Received

User Activity

We've currently rolled out a CCX 10.6 deployment and the contact centre agents are using the Finesse client. We've come across several issues with Finesse which we've been able to fix with amending the code with the default Desktop Layout XML section...
We're running into an issue where our agents on a third party contact centre system are experiencing 1 way audio on an intermittent basis roughly around the 15 minutes mark.This is a CUCM v10 solution, connected to said 3rd party contact centre solut...
We're needing to upgrade our customers server so it has the latest windows patches. The server is currently running Cisco OS 2003.1.5aSR10 and UCCX 7.0(1)SR05. We've been advised to get certain critical windows patches applied, but can see in the Cis...
I've been carrying out some MLPP testing on CUCM 8.5, using a Cisco 2821 as an MGCP gateway. This gateway has an E1 connection from a Telco provider.MLPP is configured up for a 999 call and I've busied out all channels on the E1 apart from channel 1....
We're running UCCX 7.0 (1)SR02_Build099. Roughly a week ago our end users reported they were unable to login to CAD. Upon checking the servers the event viewer was showing several error messages as below... Event Type: Information Event Source: LDAPM...
Community Statistics
Member Since ‎11-23-2009 03:02 AM
Date Last Visited ‎08-18-2017 03:56 AM
Posts 32
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