Level 1
Level 1
Member since ‎03-19-2013

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  • 4 Posts
  • 0 Solutions
  • 5 Helpful votes Given
  • 0 Helpful votes Received

User Activity

Hi All,We have implemented Wrap-up Time with our agents along with Automatic Work which is working, however we have found that if we have 5 of the 6 agents talking and one in wrap-up if a call comes to the queue rather than holding it, it will presen...
Good Afternoon All,I'm after some advice and was hoping somone could help.We are currently using Unity (Version, and currenlty have 300 L-UNITYCN8-PAK licences.We have ordered further licences and our Vender has sent us UNITYCN8-HA-PA...
Hi All,I wonder if someone could help me with a problem I have, I use UCCX Historical Reports to get information about the number of abandoned calls, but I have noticed that the reports  generated are different against the Real Time Stats. For exampl...
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Member Since ‎03-19-2013 06:38 AM
Date Last Visited ‎08-18-2017 03:56 AM
Posts 4
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