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- About amir.ayub
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Member since
03-09-2008
34
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Created by
amir.ayub
in Contact Center
in Contact Center
06-18-2019
05:54 AM
06-18-2019
05:54 AM
Hi, Did you get the required information? We are about to migrate from VXML gateways to VVB and one of our VXML application is using CVP Record node. How we can configure IVR Record memory settings?
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Created by
amir.ayub
in Contact Center
in Contact Center
10-23-2017
07:19 AM
10-23-2017
07:19 AM
I also have the same question. !!
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09-08-2016
10:41 PM
I am unable to monitor the agents and below error is coming:
INFO | jvm 1 | 2016/09/08 19:14:58 | - CheckUserCredentials: LOGIN ATTEMPT BEGIN INFO | jvm 1 | 2016/09/08 19:14:58 | - CheckUserCredentials: ClusterID to use is 0; startline range 7001 INFO | jvm 1 | 2016/09/08 19:14:58 | INFO | jvm 1 | 2016/09/08 19:14:58 | - CTI-AM-1-P1: Connecting to CTIOS Server 172.17.34.25:42028 (backup is 172.17.34.65:42028) for agent login attempt INFO | jvm 1 | 2016/09/08 19:14:58 | - WaitOnMultipleEvents wakes up by eOnConnection INFO | jvm 1 | 2016/09/08 19:14:58 | - CTI-AM-1-P1: Reserved phone ID 7002 with end reserve time of 1473343232714 INFO | jvm 1 | 2016/09/08 19:14:58 | - CTI-AM-1-P1: Login: Instrument "7002". AgentID: 5643; PeripheralID: 5000 INFO | jvm 1 | 2016/09/08 19:14:58 | - CTI-AM-1-P1(5643): Agent is in the eLogin state INFO | jvm 1 | 2016/09/08 19:15:02 | - CTI-AM-1-P1(5643): Login successful. Elapsed time: 4 seconds. INFO | jvm 1 | 2016/09/08 19:15:02 | - CTI-AM-1-P1: Disconnecting from CTIOS Servers 172.17.34.25:42028, 172.17.34.65:42028 INFO | jvm 1 | 2016/09/08 19:15:02 | - CheckUserCredentials: LOGIN ATTEMPT END -- SupervisorID: 5643; Result: "CREDENTIALS_VALID" INFO | jvm 1 | 2016/09/08 19:15:21 | - GetCallToMonitor: Querystring: "supervisorID=5643&selectionType=skillgroup&selectionID=0&selectionMode=newest&outputFormat=vxml-cvp&cvpVXMLSvrHostName=172.17.34.30&cvpVXMLSvrPort=7000" INFO | jvm 1 | 2016/09/08 19:15:21 | - GetCallToMonitor: Result: "NO_TALKING_AGENTS", CallStartTime: "0", RequestTime: "0 INFO | jvm 1 | 2016/09/08 19:15:43 | - CanMonitorAgentID: MONITOR ATTEMPT BEGIN INFO | jvm 1 | 2016/09/08 19:15:43 | - CanMonitorAgentID: Result: "NO_PERMISSIONS"
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Created by
amir.ayub
in Contact Center
in Contact Center
09-06-2016
03:32 AM
09-06-2016
03:32 AM
Hi,
I am running UCCX 11 and trying to do tagging for call wrap up data in QM with each call.
Finesse workflow is working fine and putting the static value with each call recording in AQM. How can I pass the exact callwrapupdata in AQM. Kindly help
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Labels:
09-06-2016
01:52 AM
Hi Ben, Good to see that metadata keys are working fine for you between finesse and AQM. I am trying to do the same thing and push the wrap-up data from finesse to AQM with call.
Can you share the finesse action with me. I can try to use the same method for UCCX 11.
Thank you
Regards,
Fahad
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09-18-2015
11:42 AM
Hi, We have same challenge. Can you please share your experience.
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09-04-2015
03:30 AM
One of our clients is using PCCE 10.5. According to finesse guide If primary finesse server due to any reason goes down then the desktop automatically sings the agent into the other server. Just wanted to confirm about the new requests to login. Should agents manually enter the IP/ host name of the secondary finesse? Any reference from Cisco guide. regards, Amir
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Labels:
Created by
amir.ayub
in Collaboration, Voice and Video Documents
in Collaboration, Voice and Video Documents
08-11-2015
06:03 AM
08-11-2015
06:03 AM
Any body tried this ??
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05-20-2015
04:50 AM
Hi, As per Pcce Admin guide V 9.x EM is not supported with Finesse version 9.1. But supported with finesse version 10.5. But we are getting the same issue with version 10.5. Are you able to find the solution.
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04-29-2013
01:27 AM
Hi Friends, One of our customer is using ICM SIP Dialer and running an IVR based campaign. I was extracting the data from the Dialer_Detail talble and found a lot of records with Error code 2. ICM documents describe this as "Error while dialing". I was trying to find out the real cause of this issue. Customer is using ICM 8.5 with CVP in comprehensive mode. Regards, Amir
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Labels:
Cisco Agent Desktop incorrect stats Age...
in Contact Center
04-25-2013
12:02 AM
04-25-2013
12:02 AM
Hi, Did you able to solve this issue. I am getting the same issue as CSD is showing the wrong stats for some agents. It is showing 0 handled calls for an agent and CUIC report is showing 75 handled calls. Same is happening for some other agents as well. System is running UCCE 8.5 with CAD 8.5. Regards, Amir
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Error Upgrading ICM from 7.2.4 to 8.5.2...
in Contact Center
03-27-2013
12:14 AM
03-27-2013
12:14 AM
Hi, Issue has been resolved after running the language pack and selecting the EN-US. After that Patch was successfully installed. Regards, Amir
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Created by
amir.ayub
in Collaboration, Voice and Video Documents
in Collaboration, Voice and Video Documents
07-19-2012
01:29 AM
07-19-2012
01:29 AM
Good work and thanks for sharing Amir Ayub
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Created by
amir.ayub
in IP Telephony and Phones
in IP Telephony and Phones
04-20-2012
11:19 PM
04-20-2012
11:19 PM
We are running CUCM 7,ICM 7.5 and XM5350. Some of our agents are making mannual out bound calls after logging on to CTIOS client. When they call someone and called party don't pickup the call, a busy tone is played for 30 seconds if agent does not press the end call button. Also agent get a "Unknow Error" on CTIOS. Some of agents are misusing it to gain the time. What we want is to tune this 30 second timer to 5 seconds. Regards, Amir
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Labels:
04-15-2012
01:13 PM
Now I need to write a VXML Application to fetch the data from backend Oracle server. We are running ICME 7.5 and CVP 7. New in Java related application development in VXML. Need techies help.
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06-18-2019
Hi, Did you get the required information? We are about to migrate from
VXML gateways to VVB and one ...
09-08-2016
I am unable to monitor the agents and below error is coming: INFO | jvm
1 | 2016/09/08 19:14:58 | - ...
Created by
amir.ayub
in Contact Center
09-06-2016
09-06-2016
Hi, I am running UCCX 11 and trying to do tagging for call wrap up data
in QM with each call. Finess...
09-06-2016
Hi Ben, Good to see that metadata keys are working fine for you between
finesse and AQM. I am trying...
Created by
amir.ayub
in Unified Communications Infrastructure
09-17-2015
09-17-2015
We need to deploy Cisco CIM version 9.x. Application server will be part
of UCCE domain and will be ...
09-04-2015
One of our clients is using PCCE 10.5. According to finesse guide If
primary finesse server due to a...
05-20-2015
Hi,As per Pcce Admin guide V 9.x EM is not supported with Finesse
version 9.1. But supported with fi...
04-29-2013
Hi Friends,One of our customer is using ICM SIP Dialer and running an
IVR based campaign. I was extr...
Created by
amir.ayub
in Contact Center
04-25-2013
04-25-2013
Hi,Did you able to solve this issue. I am getting the same issue as CSD
is showing the wrong stats f...
Created by
amir.ayub
in Contact Center
03-27-2013
03-27-2013
Hi,Issue has been resolved after running the language pack and selecting
the EN-US. After that Patch...
Created by
amir.ayub
in Collaboration, Voice and Video Documents
07-19-2012
07-19-2012
Good work and thanks for sharingAmir Ayub
Public Statistics
| Date Registered | 03-09-2008 01:44 AM |
| Date Last Visited | 09-25-2019 12:21 AM |
| Total Messages Posted | 34 |
