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- About shraavan07
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Member since
03-26-2012
65
Posts
4
Helpful
0
Solutions
06-29-2018
11:54 AM
Hello,
I wrote a script that reads into DB and makes a call to customer to tell them of upcoming appointment. I have everything working fine except when message is done playing, call on cell phone(customer's phone) does not get disconnected. I have "terminated" step in it which ends internal trigger leg, but external call leg stays up. Can someone suggest any solution. Please see script below.
Thank you,
Hardik
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06-06-2014
09:13 AM
Hello, Kindly, please explain the following lines: IVR Port(s): (n) -- ? Cisco Unified CCX Premium Seat(s): (n) --? Cisco Unified CCX Preview Outbound Dialer: Enabled -- ? Cisco Unified CCX Quality Manager Seat(s): (n) --? Cisco Unified CCX Maximum Agents: (n) -- ? Thank You,
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06-03-2014
12:10 PM
Hello, I am running: System version: 8.0.2.11005-20. I wasn't doing anything that I can think of that will generate this error. Thank you,
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06-03-2014
11:28 AM
Hi, Has anyone come across an error of below from UCCX? Message: App: 556, Snippet: 503 threw exception: (1054, "Unknown column 'self.did' in 'field list'") (OperationalError: (1054, "Unknown column 'self.did' in 'field list'") raise errorclass, errorvalue) Note: Cause-Action: Snippet processing failed with an exception Can anyone please shed some light on this? Thank You,
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05-30-2014
10:51 AM
Hello Venkatesh, Thank you for replying. I already looked at this guide. This guide just shows how we can pull Trace logs. I want to know which field will give me what type of logs. For example, I want to pull a log that will show me who logged into UCCX Serviceability gui page. Do you know how I can pull this? See image below. What do these each line mean?
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05-30-2014
08:18 AM
Hello, Is there a good guide that explains what all the Name under "Select UCCX Services/Applications" mean in RTMT when you go to collect Trace files. For example, if I want to know who Logged into UCCX Application and started a service, which application / service do I pick under RTMT trace collect. Also, what about "Select System Services/Applications" once you hit next from "Select UCCX Services/Applications" Thank you,
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05-28-2014
08:24 AM
Thank you Brian. I do see "m" and "s" under serviceability. I have one more question. Can we keep Sub as primary? Is this a good design?
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05-28-2014
06:52 AM
Hello, We have UCCX HA pair. I am trying to find out the current active and standby server. How can I do this? How do I know which of the 2 server is Active and Standby. Also, which server should be active? Should Publisher be Active? or Subscriber be active? Thank You,
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03-28-2014
08:26 AM
Hello, Is there a function in CUCM 9.1 that will announced Dialed number back to user to verify if that is the number they want to call. I am thinking for "911" called number. If by mistake a user dials "911" they would know to hang up before the call goes through. Thank you,
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Created by
shraavan07
in IP Telephony and Phones
in IP Telephony and Phones
03-26-2014
01:12 PM
03-26-2014
01:12 PM
Hi, We have CUCM 9.1. I am getting this error. Has any one seen this error? Any suggestions. I have tried stopping all the CDR related services, but nothing so far. At Wed Mar 26 16:00:18 EDT 2014 on node poe-callmanager01; the following SyslogSeverityMatchFound events generated: SeverityMatch : Critical MatchedEvent : Mar 26 16:00:10 poe-callmanager01 local7 2 :Mar 26 2014 20:00:10.631 UTC : %UC_SERVICEMANAGER-2-ServiceFailed: %[ServiceName=Cisco SOAP - CallRecord Service][Reason=Service stopped abruptly][AppID=Cisco Service Manager][ClusterID=][NodeID=poe-callmanager01]: Service terminated. AppID : Cisco Syslog Agent ClusterID : NodeID : poe-callmanager01 TimeStamp : Wed Mar 26 16:00:10 EDT 2014 Thank You,
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03-11-2014
09:48 AM
Hi Guys,
Thank you for your help. I found a solution. I am just going to use "False" step under "Stat_agent > 0" If no agent is logged into Sales, the call would go to Support queue. Thank you for your help.
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06-29-2018
Hello, I wrote a script that reads into DB and makes a call to customer
to tell them of upcoming app...
06-06-2014
Hello,Kindly, please explain the following lines:IVR Port(s): (n) --
?Cisco Unified CCX Premium Seat...
06-03-2014
Hello,I am running: System version: 8.0.2.11005-20.I wasn't doing
anything that I can think of that ...
06-03-2014
Hi,Has anyone come across an error of below from UCCX?Message: App: 556,
Snippet: 503 threw exceptio...
05-30-2014
Hello Venkatesh,Thank you for replying. I already looked at this guide.
This guide just shows how we...
05-30-2014
Hello,Is there a good guide that explains what all the Name under
"Select UCCX Services/Applications...
05-28-2014
Thank you Brian. I do see "m" and "s" under serviceability. I have one
more question. Can we keep Su...
05-28-2014
Hello,We have UCCX HA pair. I am trying to find out the current active
and standby server. How can I...
03-28-2014
Hello,Is there a function in CUCM 9.1 that will announced Dialed number
back to user to verify if th...
Created by
shraavan07
in IP Telephony and Phones
03-26-2014
03-26-2014
Hi,We have CUCM 9.1. I am getting this error. Has any one seen this
error? Any suggestions. I have t...
Public Statistics
| Date Registered | 03-26-2012 12:04 PM |
| Date Last Visited | 08-31-2018 12:01 AM |
| Total Messages Posted | 65 |
| Total Helpful Votes Received | 4 |
Helpful Votes Given To
| User | Helpful Count |
|---|---|
| 5 | |
| 3 | |
| 3 | |
| 5 | |
| 5 |
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