Each BE3k software image also includes a phone firmware image that the phones download. Why do you need to rollback the phone firmware? Sanjay ... View more

HI Steven, The DID on FXO trunk is the incoming called number, which typically will be assigned to the main number of that company or the Autoattendant number, that callers can use to reach other extensions. It is a combination of extension length and the prefix and total length is same as length of main number that is configured on System - Dial Plan page. In your case, looks like the total length of digits configured on main number is 6 digits. Sanjay ... View more

Hi, We are  tracking Q2 of this calendar year for a release date. Will let you know an accurate date as we get close to it. Thanks ... View more

You need to install BE3k certificate on the computer that is running the application. You can get the BE3K certificate by exporting it through the browser, that you are using to access the UI. Pl. follows the Instructions below to import the certificate : http://www.cisco.com/en/US/docs/voice_ip_comm/cupa/click_to_call/8.0/english/install/guide/deploy.html#wpxref47175 Thanks ... View more

BE3000 supports click to call from Outlook and other MS Applications. You need to download Click to Call application (Widget) from CCO and install on laptop/PC. We do not officially support Presence integration between Outlook and hosted Webex service. That is something that we are planning to validate from a solution perspective and document it. What kind of Presence Server and client are you using? Thanks ... View more

I do not know what DTMF method is the Lync phone using. You may have an interop problem. As for your other question, when you save  SPA configuration, it reboots and in the process downloads new configuration from BE3K. Hence the values you configured on SPA8800 are overwritten. Please check if you can configure these paramters on BE3K. But I suspect that it is an Interop problem. Thanks ... View more

Yang, Do you have the extensions assigned to the keys on Autoattendant menu? So for example, if you assign the extension you are trying to reach as Key 1 on AA menu and when the AA greeting is played, if you enter 1, does that extension ring? RFC 2833 is the DTMF type on SPA8800. There are couple of values on SPA8800 FXO Interface that you may want to change and see if that makes any difference. Those two fields are DTMF Playback Length and DTMF Playback Level. Thanks ... View more

That is true. Thanks ... View more

Another option to do it, and probably better one is, when the AA greeting is being played, the caller can dial *extension number. The call will route directly to VM. Sanjay ... View more

You can configure a user, assign that user an unassigned extension. Then you can set Call Forward All to Voicemail. Assign this user as one of the keys in AA menu. Thanks ... View more

Hi Nanda, Cisco Jabber for Android is officially supported on the following devices: Samsung Galaxy Nexus running Android Version 4.04 Samsung Galaxy S II (AT&T) running Android Version 2.3 Samsung Galaxy S II (NTT Docomo) running Android Version 2.3 Samsung Galaxy S i9000 (model number GT-I9000) running Android Version 2.3 Samsung Galaxy ACE (model number GT-S5830L) running Android Version 2.3 Samsung Galaxy Tab international version (model number GT-P1000) running Android Version 2.3 Sanjay ... View more

Please enable detailed traces, make a call, filter the traces on time and send it across. Thanks ... View more

Please let us know if you are able to make the call. Configurable softkey layout is not supported on BE3K yet. Thanks ... View more

On the toll fraud question, I know that as an enduser of VM, you can setup transfer rules. But has a user actually tried to make a call, land into VM and then actually transfer to whatever number is set? There is mechamism built into the system to prevent toll-fraud. There are restrictions configured in the system to dial out to long distance or internation numbers. For password and PIN management, it seems like we need to make some changes to force user to change PIN first time they login to the system. You can find more information here: http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/security/guide/8xcucsec020.html Thanks ... View more

Hi You can configure incoming calling party transformation settings on the corresponding PSTN connection from which call is incoming into the system. If for example, call is made over E1-PRI, then you need to change setting on that connection. Thanks ... View more