We are currently running UCCX 10.5.2.14901-1.  We will soon be upgrading to 11.6.1.10000-51 When our users migrated from Cisco Agent/Supervisor Desktop, some still had the requirement to see historical reporting info in Finesse, like they did in CAD/CSD.  To accomplish this in Finesse, we currently use custom gadgets.  These gadgets point to dashboards, via permalink, which are populated with the following *scheduled* historical reports.  Contact Service Queue Activity Report Contact Service Queue Priority Report Agent Summary Report Agent Detail Report Agent State Detail Report I am pointing these gadgets to the Dashboards, because this is the only way to ensure the reports are refreshed, via the scheduled reports.  You can also not point directly to scheduled reports, because they don’t provide a permalink. I know that I’ll have to migrate from the CUIC Gadget v10.6.1 to v 11.0.1, but UCCX v11.6 documentation states that gadgets pointing to dashboards are no longer supported.  How will I be able to provide historical reporting in Finesse in v11.6, that is refreshed via scheduled reporting? ... View more

UCCX 10.6   I would like to populate a custom variable, for reporting, for each time a call is presented to an agent and not answered.  Unfortunately, there does not appear to be a location in the script to populate this.  When the call is presented, it uses Select Resource. If the agent doesn't answer or there are no agents ready, it then queues the call. I'm trying to populate the variable when it times out and before it queues the call. Is this possible?   I also tried using the Timed-Out Reporting Statistic to populate an integer parameter, but it only populates with either -1 or null, depending on the Report Object and Row Identifier combination I select.  If I could get this to work, I can then populate the custom variable depending on what is presented.  Any suggestions are greatly appreciated! ... View more

I'm hoping to find out if there is any way to increase the timeout from 5 seconds, in order to alleviate this message.  Refreshing the screen fixes the problem, but I'd like to prevent this from happening at all if possible.    ... View more

To test CUCM server fail over without powering down the Publisher or any Subscribers, what services should we turn off in order to replicate a Publisher or Subscriber failure.  Would it just be CallManager and TFTP services or are there other services that would need to be shutdown in order to properly test fail over?  We are currently running v10.5.  Thank you. Bill ... View more

Hi, I'm trying to determine a reason for call disconnects we are experiencing.  In SDL logs, examples below, I'm seeing the following Reason/Cause codes, though I'm unable to find a reference to determine what they mean. We are using Call Manager 10.5 and the phone in question is a 7962 using SCCP.  Thank you for any direction you may be able to provide.                 Line 10497: 05595791.000 |08:17:04.326 |SdlSig-O |CtiCallStateNotify                     |NA RemoteSignal                |UnknownProcessName(2,200,25,1)   |StationCdpc(5,100,64,3427)       |2,200,13,22.1159^10.X.X.X^SEP002497AB3A79 |[R:N-H:0,N:14,L:0,V:0,Z:0,D:0]  LH=2|8939 GCH=3|811193 CH=3|57510151 State=1(CtiIdleState) Reason=1 Cause=16 CGPN=[ DN=303856XXXX uDN=303856XXXX NumPI=T Part= VmBox= NumType=2 Name= UniName= NamePI=T Locale=1 PU=2 Device=S0/SU0/DS1-1@U1 GlblCgpn=69624] CDPN=[ DN=69614 uDN=69614 NumPI=T Part=AllCall_PT VmBox= NumType=0 Name=Operator Agent UniName=Operator Agent NamePI=T Locale=1 PU=2 Device=] LRP=[ DN=69624 uDN=69624 NumPI=T Part=AllCall_PT VmBox= NumType=0 Name= UniName=To Operator NamePI=T Locale=1] OCDPN=[ DN=69614 uDN=69614 NumPI=T Part=AllCall_PT VmBox= NumType=0 Name=Operator Agent UniName=Operator Agent NamePI=T Locale=1] AuxData=F FarEndCMId=3 EndpointType=2 RIU=F Privacy=F Feat=1 SecStatus=1 SelectStatus=0 Feature=137 HuntCallClear=0 IsConsCallDueT...                   Line 16922: 05541584.000 |08:14:16.221 |SdlSig-O |CtiCallStateNotify                     |NA RemoteSignal                |UnknownProcessName(2,200,25,1)   |StationCdpc(5,100,64,3316)       |2,200,13,22.1143^10.X.X.X^SEP002497AB3A79 |[R:N-H:0,N:14,L:0,V:0,Z:0,D:0]  LH=2|8939 GCH=3|811091 CH=3|57509708 State=1(CtiIdleState) Reason=1 Cause=16 CGPN=[ DN=951464XXXX uDN=951464XXXX NumPI=T Part= VmBox= NumType=2 Name= UniName= NamePI=T Locale=1 PU=2 Device=S0/SU0/DS1-1@U1 GlblCgpn=69630] CDPN=[ DN=69614 uDN=69614 NumPI=T Part=AllCall_PT VmBox= NumType=0 Name=Operator Agent UniName=Operator Agent NamePI=T Locale=1 PU=2 Device=] LRP=[ DN=69630 uDN=69630 NumPI=T Part=AllCall_PT VmBox= NumType=0 Name= UniName=To Operator NamePI=T Locale=1] OCDPN=[ DN=69614 uDN=69614 NumPI=T Part=AllCall_PT VmBox= NumType=0 Name=Operator Agent UniName=Operator Agent NamePI=T Locale=1] AuxData=F FarEndCMId=3 EndpointType=2 RIU=F Privacy=F Feat=1 SecStatus=1 SelectStatus=0 Feature=137 HuntCallClear=0 IsConsCallDueT... ... View more