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- About NightmareonWax
08-18-2017
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Member since
07-15-2011
14
Posts
2
Helpful
0
Solutions
Created by
NightmareonWax
in Policy and Access
in Policy and Access
07-03-2012
04:26 AM
07-03-2012
04:26 AM
Hi Alain, Do still tryed a ldap browser, to see if you have access with you internal user to your AD ? Maybe your user is not assign as wel in your AD ? We had the same problem in our labo, you know http://www.ldapbrowser.com/ Succes
... View more
Problem with EM and One Button Login
in Contact Center
05-22-2012
11:31 PM
05-22-2012
11:31 PM
Thanks for your time. The hole system runs a couple of weeks and then we have the problem that the EM and the One Button Login not works. Nothing is changed in the system! So al MAC's are filled in the "rmJTAPI" Application user. I think there was crashed a service on the CUCM, but i don't know. So i tryed to search the right logfiles as discribed in the document onder problem 1: http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_tech_note09186a008029e6d5.shtml#troubleshoot thanks in advance WaX
... View more
05-22-2012
11:20 PM
In the SQL-databse we have seen, that the schedule reports are ok, but if we looked in the REPORT-table, we have seen that the reports are twice are scheduled. we deleted 1 of the 2 rows ( we had doe this with a query: delete * ...) and test again. The reports now arrived ones. We don't know how this is possible, because every report name must be unique, but i my case it was possible to create 2 exactly the same reports. Whatever, if anyone needs more info, please contact me. Kind regards WaX Please rate if this helps !
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Created by
NightmareonWax
in IP Telephony and Phones
in IP Telephony and Phones
05-22-2012
11:15 PM
05-22-2012
11:15 PM
Upgrading the 7945 has solved MY problem. The line don't disconnect after 10 sec. now. Please rate if this helps !
... View more
Created by
NightmareonWax
in IP Telephony and Phones
in IP Telephony and Phones
03-12-2012
03:31 AM
03-12-2012
03:31 AM
Hi, I have the same problem with a icon, but in my case the bluetooth connection diconnect after 10 seconds talking on the first line. The line is not disconnected, you can put up the handset to have audio again. It is only between 9951 devices and 7945 devices. If you do the same test between two 9951 devices the bluetooth connection is ok al the time. Calls from/to outside are no problems. I upgraded the 9951 to: sip9951.9-2-3-27 I will now upgrade the 7945 to: sccp.9-2-3 CUCM ver. is: 8.5.1.11900-21 If anybody has more info, please post. Thanks
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03-06-2012
07:33 AM
Sry for waiting. I try you solution with 10 agents, but its still the same. In the begin of the reset, the problems are gone for one day, but then it comes back. In the meantime i open again a Service call @B+S. Is there another solution that i can try ? It is properly a problem between Deskphone and ICM/PG i think... Thanks in advance Patrick
... View more
02-25-2012
12:53 AM
I will try this on monday and i will let you know. Thanks for helping ! Patrick
... View more
10-14-2011
01:53 AM
Rob, Thx for your time. It brings to another idea. If i turn of the "Log Missed Calls" checkbox from Line 1...Maybe with this feature is it possible to do not recognize missed calls on this lines in the statistics... Thanks for reading WaX
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10-11-2011
06:17 AM
Hi, I think i have a simply question, but can't solve it by myself. I have a 7940 device with mobility extension. The profile of the mobility extension user has configured 2 seperate incoming line buttons. The first line is the direct line of the device and de second line is a line from a Hunt group. Question: If the user is busy with 1 line, the device have to go in busy status voor the second line too. At the moment the user has a call and there is a second call coming in on the second line, but after a while the call on the second line fallback in the system and choose another Agent. But voor the first agent is this a missed call. In this case the agent have many calls in the stats... I hope u can understand my problem, it wasn't easy to write is thx a lot ! Wax
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Labels:
07-03-2012
Hi Alain,Do still tryed a ldap browser, to see if you have access with
you internal user to your AD ...
05-22-2012
Thanks for your time.The hole system runs a couple of weeks and then we
have the problem that the EM...
05-22-2012
In the SQL-databse we have seen, that the schedule reports are ok, but
if we looked in the REPORT-ta...
Created by
NightmareonWax
in IP Telephony and Phones
05-22-2012
05-22-2012
Upgrading the 7945 has solved MY problem. The line don't disconnect
after 10 sec. now.Please rate if...
Created by
NightmareonWax
in IP Telephony and Phones
03-12-2012
03-12-2012
Hi,I have the same problem with a icon, but in my case the bluetooth
connection diconnect after 10 s...
03-06-2012
Sry for waiting. I try you solution with 10 agents, but its still the
same. In the begin of the rese...
10-14-2011
Rob,Thx for your time. It brings to another idea. If i turn of the "Log
Missed Calls" checkbox from ...
Public Statistics
| Date Registered | 07-15-2011 03:18 AM |
| Date Last Visited | 08-18-2017 03:56 AM |
| Total Messages Posted | 14 |
| Total Helpful Votes Received | 2 |
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