It is very easy, you can use announcement-only mailbox, a CUE AA script, a tcl/ivr script... HLog softkey in ephone-hunt, there is a variety of methods avaialbe to those that are familiar with the system.
When this kind of things happens, you can ask for case Escalation and "root cause analysys". Is a process done by Product Engineering.This means an hardware and/or software engineer will be assigned to find what really is happening.You as customer, m...
