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- About zebmustafa14
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Member since
06-11-2014
11
Posts
4
Helpful
0
Solutions
02-16-2015
05:54 AM
Dear Mateusz , Thank you for providing the requested information. After changing deployment type “5” from CCE Web Administration: System > Deployment which is as follow:- Deployment Type UCCE 8000 Agents Router/Logger Unified CCE Version 9.0.4.0.0.104 When I send Deployment API to server I get the following response: <?xml version="1.0" encoding="UTF-8" standalone="yes"?> <deployment> <deploymentType>5</ deploymentType> </deployment> How to set tag <supervisorLoginAllowed> True? Because in UCCE guide the deployment response should be : <deployment> <deploymentType>7</deploymentType> <supervisorLoginAllowed>true</supervisorLoginAllowed> </deployment> Thank you in anticipation.
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02-16-2015
04:02 AM
Dear Mateusz, Thank for the reply. Now I am sure that the AD is am member of ICM Configuration Users security group. Only deployment API is working expect all the other APIs such as Skill-group, Agent or Interval Buckets. The API work for me is "https://<server>/unifiedconfig/config/deployment", when I send request to server using GET method I get the following reponse: <?xml version="1.0" encoding="UTF-8" standalone="yes"?> <deployment> <deploymentType>0</deploymentType> </deployment> Deploment Type 0 mean: No deployment type specified. Initial type set at installation. Once set to another deployment-type, you cannot switch back to 0. How can I change the deployment-type "6" which is "UCCE 12000 Agents Router/Logger" so that I am able to do my task which mention in above question? Any help would be appreciated.
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Created by
zebmustafa14
in Contact Center
in Contact Center
02-13-2015
02:25 AM
02-13-2015
02:25 AM
Dear Edwin, Thank you for providing requested information. Actually I want to get the list of skillgroup and for this I am following "Cisco Unified Contact Center Enterprise Developer Reference Release 10.0(x)". I tried as you told by first login as an adminitrator then try to send API but same error "403 Forbidden" But bove document telling us that the following APIs are not available for administrators: - Skill Group API - Agent Team API I also tried supervisor credential but I get "401 Unauthorized" error. When I am send request in Firefox POSTER with the username i-e <adminuser>@domain then I get status "403 Forbidden". Kindly provide some guidance to resolve this issue.
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02-12-2015
10:11 PM
Dear fellows, I am working on UCCE Admin APIs. Actually I am stuck with API requests and I need some help. When I send request to an API such as http://<server>/unifiedconfig/config/skillgroup?summary=true using Firefox POSTER or a Java Web Service client, I get 401 unauthorized error with response body as "<html><head><title>Apache Tomcat/7.0.25 - Error report</title>". When I try to send a GET request on the <server> URL using a browser I get following error in a browser pop-up window i.e. "Cisco VTG Realm." Same goes for all the APIs. Following are the main purpose which I am trying to achieve: - Get the list of Skill Group of an Agent - Add/Remove the skill groups to/from that Agent - Get the list of Agents in an Skill Group - Add/Remove the Agents to/from Skill Group For this I am following “Cisco Unified Contact Center Enterprise Developer Reference Release 10.0(x)”. For the solution of this problem I also contacted an expert, who is currently employed at CISCO. He replied that you should be using <adminuser>@domain as the user format.For example, on the lab here I’m accessing the API with Administrator@rmlab.cisco.com as the username. When I use credentials i.e. <adminuser>@domain, I get “403 Forbidden” error. Showing that the above request is not allowed to the user. I also tried using Supervisor credentials, with or without the above mentioned format, but again faced “401 Unauthorized” error in both cases. I again inform him and explain the whole problem then he replies that you’ll get a 403 if you are using https or the ICM version doesn’t support the API request that you’re issuing and you will get 401 if the user credential are incorrect. After some digging I came to know that “403 Forbidden” error is caused if we are using an unsupported version of “ICM” or if we are not using “https.” I am using ICM v 9.0.4 & http, secondly the credentials used are correct and there is no issue with those credentials. Kindly help me to resolve the above mentioned issues, so that I can proceed with using UCCE Admin APIs. Thank you for your consideration.
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Labels:
02-12-2015
04:30 AM
Dear fellows, I am working on UCCE Admin APIs. Actually I am stuck with API requests and I need some help. When I send request to an API such as http://<server>/unifiedconfig/config/skillgroup?summary=true using Firefox POSTER or a Java Web Service client, I get 401 unauthorized error with response body as "<html><head><title>Apache Tomcat/7.0.25 - Error report</title>". When I try to send a GET request on the <server> URL using a browser I get following error in a browser pop-up window i.e. "Cisco VTG Realm." Same goes for all the APIs. Following are the main purpose which I am trying to achieve: - Get the list of Skill Group of an Agent - Add/Remove the skill groups to/from that Agent - Get the list of Agents in an Skill Group - Add/Remove the Agents to/from Skill Group For this I am following “Cisco Packaged Contact Center Enterprise Developers Guide, Release 9.0(x)”. For the solution of this problem I also contacted an expert, who is currently employed at CISCO. He replied that you should be using <adminuser>@domain as the user format.For example, on the lab here I’m accessing the API with Administrator@rmlab.cisco.com as the username. When I use credentials i.e. <adminuser>@domain, I get “403 Forbidden” error. Showing that the above request is not allowed to the user. I also tried using Supervisor credentials, with or without the above mentioned format, but again faced “401 Unauthorized” error in both cases. I again inform him and explain the whole problem then he replies that you’ll get a 403 if you are using https or the ICM version doesn’t support the API request that you’re issuing and you will get 401 if the user credential are incorrect. After some digging I came to know that “403 Forbidden” error is caused if we are using an unsupported version of “ICM” or if we are not using “https.” I am using ICM v 9.0.4 & http, secondly the credentials used are correct and there is no issue with those credentials. Kindly help me to resolve the above mentioned issues, so that I can proceed with using UCCE Admin APIs. Thank you for your consideration.
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Labels:
Created by
zebmustafa14
in Contact Center
in Contact Center
02-03-2015
02:43 AM
02-03-2015
02:43 AM
I am working on Admin APIs , When I send the request to the server such as paste the following link in the browser like: http://192.168.200.151/unifiedconfig/config/skillgroup?summary=true This give me the pop-up like: A username and password are being requested by http://192.168.200.151. The site says: "Cisco VTG Realm" When I check this in POSTER , the pop-up appear that "401: Unauthorized" and the first line of pop-up body is: "<html><head><title>Apache Tomcat/7.0.25 - Error report</title>". The credentials are correct because we are using the same credentials to access the server directly. How I reach this problem , some help would be appreciated.
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Labels:
Created by
zebmustafa14
in Contact Center
in Contact Center
02-02-2015
09:54 PM
02-02-2015
09:54 PM
I am working on Admin APIs , When I send the request to the server such as paste the following link in the browser like: http://192.168.200.151/unifiedconfig/config/skillgroup?summary=true This give me the pop-up like: A username and password are being requested by http://192.168.200.151. The site says: "Cisco VTG Realm" When I check this in POSTER , the pop-up appear that "401: Unauthorized" and the first line of pop-up body is: "<html><head><title>Apache Tomcat/7.0.25 - Error report</title>". The credentials are correct because we are using the same credentials to access the server directly. How I reach this problem , some help would be appreciated.
... View more
Labels:
Created by
zebmustafa14
in Contact Center
in Contact Center
02-02-2015
03:09 AM
02-02-2015
03:09 AM
I am working on Admin APIs , When I send the request to the server such as paste the following link in the browser like: http://192.168.200.151/unifiedconfig/config/skillgroup?summary=true This give me the pop-up like: A username and password are being requested by http://192.168.200.151 . The site says: "Cisco VTG Realm" When I check this in POSTER , the pop-up appear that "401: Unauthorized" and the first line of pop-up body is: "<html><head><title>Apache Tomcat/7.0.25 - Error report</title>". The credentials are correct because we are using the same credentials to access the server directly. How I reach this problem , some help would be appreciated.
... View more
Created by
zebmustafa14
in Contact Center
in Contact Center
01-20-2015
02:44 AM
01-20-2015
02:44 AM
I want an interaction between a customer and a UCCE agent through SMS. For this purpose I am using Social-Miner callback API just to reserve an available agent and get the agent id. So my question here is that how can I get or reserve the ID of an available agent so that I may use this ID for other purposes?
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Labels:
Created by
zebmustafa14
in Contact Center
in Contact Center
01-12-2015
04:02 AM
01-12-2015
04:02 AM
I am working on Agent Request API . The word "callback" is confusing in the given sentence taken from Cisco guide: "Cisco SocialMiner works in a Contact Center Enterprise (CCE) solution to process the request from its inception through the delivery of the callback." I don't understand what is meant by "Callback" in this context written in the following snapshot. Any help would be appreciated?
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Labels:
02-16-2015
Dear Mateusz,Thank you for providing the requested information.After
changing deployment type “5” fr...
02-16-2015
Dear Mateusz,Thank for the reply.Now I am sure that the AD is am member
of ICM Configuration Users s...
Created by
zebmustafa14
in Contact Center
02-13-2015
02-13-2015
Dear Edwin,Thank you for providing requested information.Actually I want
to get the list of skillgro...
02-12-2015
Dear fellows,I am working on UCCE Admin APIs. Actually I am stuck with
API requests and I need some ...
02-12-2015
Dear fellows,I am working on UCCE Admin APIs. Actually I am stuck with
API requests and I need some ...
Created by
zebmustafa14
in Contact Center
02-03-2015
02-03-2015
I am working on Admin APIs , When I send the request to the server such
as paste the following link ...
Created by
zebmustafa14
in Contact Center
02-02-2015
02-02-2015
I am working on Admin APIs , When I send the request to the server such
as paste the following link ...
Created by
zebmustafa14
in Contact Center
02-02-2015
02-02-2015
I am working on Admin APIs , When I send the request to the server such
as paste the following link ...
Created by
zebmustafa14
in Contact Center
01-20-2015
01-20-2015
I want an interaction between a customer and a UCCE agent through SMS.
For this purpose I am using S...
Public Statistics
| Date Registered | 06-11-2014 11:43 PM |
| Date Last Visited | 08-18-2017 03:51 AM |
| Total Messages Posted | 11 |
| Total Helpful Votes Received | 4 |
