Call center industry contributes 1% of the GDP to the Indian economy, so the government is always keen towards regularizing the norms and opening newer and broader realms for more players to land up in the market and thrive. Such leniency has given m...

What is the best part that you enjoy when you are in India, basically, apart from the rich multi-linguistic culture, it is the market that has always been the center of demand of goods and products. It is on account of this that the concept of call c...

Call recording, call monitoring and agent evaluation – every call center does it in order to gain edge in the business keeping customers satisfied while deriving the best performance form their resources. Call center quality management is now totally...

Today Internet has become everything that we consume and through which we deliver anything and where we stay most of the times – though virtually. Therefore, the day is not far, when Oxford will add the word “Internetization” in its lexica as it embr...

Today’s call centers operate in a much sophisticated and challenging environment. They have lots to deal with, and with less resources. Thanks we have advanced call management services in place to keep them maintain buoyancy. Let’s see in what respec...