What is the best part that you enjoy when you are in India, basically, apart from the rich multi-linguistic culture, it is the market that has always been the center of demand of goods and products. It is on account of this that the concept of call centers have resonated so much in India. This country is the real battleground for IT and ITES services, and call centers are dominating the landscape and they are catering towards building best customer satisfaction by using call center software and providing solutions to folks from different businesses. Apart from managing the customers and calls, these call centers are also working towards market capitalization through their CRM solutions. They use CRM software to provide the right business planning that helps you to provide an edge in the competition. Call center software are not just confined to managing the call centers, rather, they have become a part and parcel of day-to-day business and they are helping innumerable business to write its growth story.
So, let’s take a look at the trending solutions that you can employ in your business as a holistic call center solutions.
With technology evolving with the passage of each days, newer developments are happening and call centers are not beyond its clout. In 2015, innumerable call centers would be resorting to cloud to deal with their scalability, cost-of-operation and improving the profit margin. With the introduction of smart IVR solutions, customers will no longer have to stick to the old voice calls, rather, integration with social media will ensure that contacts are better stored in the cloud and they are doing stupendously in providing the best CRM avenues for growth and expansion.
Call center software technology will take a giant leap and it will take the experience to a new level with virtual agents. So, now clients and callers will not have to wait for the executive to be free to answer to their calls, rather, there would be arrangements made to ensure that every call gets answered instantly through IVR. So, an automated two-way computer analyzed conversation would function every single time. With the use of A.I. or Artificial Intelligence, now customers can better connect with their needs and they would get the resolve instantly every single time when they call, at the same time, the business is not required to main work force for catering to such needs. The recipe of technology would be there on the platter for businesses this year with the introduction of highly sophisticated software technology adopted by call centers.
This year, the service will breach the old methods and it will take the experience to new level. So, you would get the best resolve through call centers by video sharing. Whenever you would come across a problem, at that point of time, you can call them and they would provide a video assisted support to resolve the problem. At the same time, the customers can also use the video sharing advantage for their own benefits during any incidence, like if the customer is not able to figure out the tech support, in that case, through video sharing, a proper communication can be bridged where the tech expert can virtually witness the customer using the DIY method to provide a fix for their equipment.
Source: http://www.fonebell.in/call-center-software-trends-2015/
