About Ravi Shankar Pandit

Ravi Shankar Pandit · 10-17-2013

IntroductionCAD integration with SIP Phone's ProblemAgent login in CAD failed with below error if they use SIP Phone's "Login failed due to configuration error with the phone with Jtapi and unified communication " SolutionTo Control SIP phones RMCM ...

Ravi Shankar Pandit · 11-04-2022

Hi JH , we have UCCX AMA event going on . If you like , you can redirect your questions to AMA forum , below is the link https://community.cisco.com/t5/contact-center/ama-architecture-amp-troubleshooting-in-unified-contact-center/td-p/4709497 Your ...

Ravi Shankar Pandit · 11-04-2022

Hi Uriah , We have UCCX AMA event going on . If you want , you can redirect your question in AMA Forums, You will get answer's directly from UCCX TAC engineers . Regards Ravi

Ravi Shankar Pandit · 12-17-2021

Hi Herus , Can you please confirm if its HAoWAN or LAN ? 7198392: Dec 16 14:06:50.273 WIB %MCVD-CVD-7-UNK:[hz._hzInstance_1_UccxCvdCluster-1396580705000.cached.thread-24] ClusterServiceImpl: Hazelcast.memberRemoved: member=Member [192.168.100.172]:...

Ravi Shankar Pandit · 12-16-2021

Hi , if symptom is Agent state changed from talking to not ready , then looks like defect CSCvx73795. Have you tried server side WA for this defect ? Regards Ravi

Ravi Shankar Pandit · 12-15-2021

Hi , Can you please check if you have call records in Detail call by CCDR report . do you see any abandon calls in this report . if there is no data in Abandon call , then its good sign . Also you can place one test call and disconnect from your end ...

Member Since	‎03-30-2011 01:32 PM
Date Last Visited	‎10-07-2024 05:13 PM
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CAD Agent Login issue's with SIP Phone

Re: UCCX publisher has still the old UCCX subscriber IP

Re: Capture Current Priority Value UCCX

Re: Problem UCCX HA Intermittently in state UNKNOWN

Re: CCX 12.5 and Browser issues.

Re: 'Abandoned Call Detail Activity Report' no data shows up