cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
1224
Views
0
Helpful
2
Replies

ECE post chat survey outside of the sample webchat

edwin.ramana
Level 4
Level 4

Hi,
email
Is it possible to implement the ECE post chat survey outside of the sample webchat?

For example on facebook messenger.
Can I use this API(attached)? What is SID?



Best Regards,

Edwin R

2 Replies 2

dekwan
Cisco Employee
Cisco Employee

Hi,

 

Please email your question to ask-ece-dev@external.cisco.com. You will probably get a faster response there.

 

Thanx,

Denise

Gerry O'Rourke
Spotlight
Spotlight

I think you can do this.

Have a look here:

 

Reference:

https://pubhub.devnetcloud.com/media/enterprise-chat-and-email/docs/downloads/chat-javascript-sdk/guide/ece_12_5_chat_javascript_sdk.pdf

 

Chat Completion
It is common to transition to a post-chat UI when the chat is completed. To accomplish this, place the page
navigation along with any additional calls inside the OnChatCompletion callback.
/* Example navigation when the chat is completed */
myCallbacks.OnConnectionComplete = function () {
window.location = "http://yourdomain.com/post-chat.html";
};

 

Regards,

Gerry