01-05-2022 06:18 PM - edited 01-19-2023 08:17 PM
Hi,I have a question regarding ECE on finesse gadget. If we're using lite agent on the browser, we can redirect to specifc page using url like thesse:https://10.254.173.24/system/web/apps/liteagent/#activity/658228https://10.254.173.24/system/web/apps/liteagent/#case/342645https://10.254.173.24/system/web/apps/liteagent/#customer/194840But we can't do it inside a finesse gadget. ECE won't load if we put a specific url.
Is it possible to do this? The idea is we want to automatically redirect ECE when there's a call to a specific customer.Regards,Edwin R
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