Hi,We've changed an AgentID of one agent. CTIOS Agent Desktop's agentID has been updated but on CTIOS Supervisor Desktop, agentID of that agent is still showing the old agentID.Anyone knows how to refresh the agentID on the CTIOS Supervisor Desktop?A...

Hi,Here's a scenario of what we have been experiencing:User1 and User2 shares a line.1. CallerA calls User1 and ask her to transfer to a mobile number.2. User1 press [Transfer] button and try to key in a mobile number.3. While User1 is inputting the ...

Configuration:Phone A has a voice mailbox. Phone A call forward settings is that when he is unavailable, all his incoming calls will forward to Phone B's extension number.While Phone B has a voice mailbox. Phone B call forward settings is that when h...

Hi,I have an issue regarding unable to receive any incoming calls from any external numbers. The caller hears "This number cannot receive incoming calls. This is a recording." However, any internal (incoming) calls work fine.This is my first time enc...

I've already deleted a certain Directory Number but when I try to call that number, it rings. I've checked the Route Plan Report and the directory number does not exist. If the number is already gone in the CUCM, why does it ring? Any idea?