Call Forward Settings Inquiry

[rona.venida]

Configuration:

Phone A has a voice mailbox. Phone A call forward settings is that when he is unavailable, all his incoming calls will forward to Phone B's extension number.

While Phone B has a voice mailbox. Phone B call forward settings is that when he is unavailable, all his incoming calls will forward VM. Is it on his VM or Phone A's VM when the call is originally for Phone A?

Regards,

Rona

[paolo bevilacqua]

You can configure that. Mailbox selection, original called number, or last redicting number.

[rona.venida]

Hi Paolo,

Can you tell me the procedure on how to do that?

Thank you.

[Rob Huffman]

Hi Rona,

For CUE;

**Mailbox selection (OCN or LRD) in your case use OCN

This configurable option specifies the mailbox to be used in case of call forward.

Mailbox selection: Mailbox in which an incoming voice message is stored. The options are original called number (OCN) or the last redirected number (LRD). LRD is the default option:)

Check out Page 88 of this good doc;

http://www.cisco.com/en/US/docs/voice_ip_comm/unity_exp/rel2_3/cliadmin/cuecli23.pdf

Unity Connection 7.x and above;

Via

Cisco Unity Connection Administration

Advanced (towards the bottom of the page)

Conversation Configuration

Use Last (Rather than First) Redirecting Number for Routing Incoming Call

Unity 5.x and above you can config Unity to use the "Last Redirecting Number" on a Call Forward instead of the "Originally Dialed Number"

Route Forwarded Calls by the First or Last Redirecting Number

Cisco Unity supports the option of routing calls based on either the first or last redirecting number when a call is forwarded to Cisco Unity.

Note the following:

This option requires Cisco Unity-CM TSP 8.1(2) or later.

This option is not supported by integrations through PIMG units.

This option can be changed through the Advanced Settings Tool (AST), which is available in Tools Depot.

Cheers!

Rob