Hello, To get the root cause of same or if want to check exactly what is happening at Agent Desktop, below would be troubleshooting and issue isolation steps:   1) Ask 1-2 Agents who are frequently facing mentioned issue with Persistent Logging at Ag...

Hello,   We can achieve the same through Label node in UCCE ICM Script, on Label Node we can define the external number on which call need to be re-routed, Label Node will send call back to CVP from CVP using Dialed Number Pattern we can route that c...

Hello,   Deleted Agents can't be restored in any ways.   But we are having those deleted agents available under -- Configuration Manager -- Miscellaneous Tool -- Deleted Objects, in case you need details for those Agents etc.   Thanks.

Following the link: https://ucshcltool.cloudapps.cisco.com/public/