Hello, To get the root cause of same or if want to check exactly what is happening at Agent Desktop,...

Hello, We can achieve the same through Label node in UCCE ICM Script, on Label Node we can define th...

Hello, Deleted Agents can't be restored in any ways. But we are having those deleted agents availabl...

Hi, As per Bug Search Tool, it's fixed in some of upgraded v12.x. It would be preferred to consult t...

Following the link: https://ucshcltool.cloudapps.cisco.com/public/ 

Dear, Using following link check out for Compatibility as per Server Model/Type, OS running etc. for...

Hello, This could be due to bug in v12.x, in multiple cases mentioned error is being observed in v12...

Following is the link for UCCE Database Schema: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/...

Yes, In v11.6 agent can make outbound calls in ready state as well from Finesse Agent Desktop

Following is link, please check out Inbound, Outbound, Consult, Conference Call flow Section: https:...

Following is the Cisco Finesse IP Phone Agent End User Guide link: https://www.cisco.com/c/en/us/td/...

You can test once with Free FTPD with scheduled backup, if it would worked perfectly then we need to...

You can have ESXI and CIMC IP's in same subnet, but you can't use CIMC Management Port for ESXI traf...