About halblas

halblas · 04-25-2022

How to login as system administrator in cceadmin.When login as supervisor I have only access to team members.Any recovery URL to skip SSO ?

halblas · 11-12-2019

UCCX 11.6.2 ES04 I’ve renamed a few not ready reasons in Finesse Admin recently.But the old names still appear in Supervisor Desktop Team Summary and CUIC Historical Reports.Also the Global checkbox is greyed out or not selectable when adding new rea...

halblas · 08-28-2019

Has anyone noticed that in i.e. the CUIC Historical Common Skill Contact Service Queue Activity Report the Handle Time does include Ring Time (when using manual answer) ? UCCX version: 11.0.1.10000-75. UCCX Historical Reporting Guide states;Calls Han...

halblas · 03-07-2019

UCCX v 11.6.1 Customer has multiple aborted calls per day. I went through the MIVR logs and see multiple ‘Call.transferring(unrecov_error)’ and ‘Applying audio treatment: unrecov_error to JTAPICallContact’ errors. Did review the .aef script multipl...

halblas · 06-26-2018

UCCX v 11.6.1 Our customer, system manager gets empty reports in CUIC for certain CSQ’s. I.e. in Contact Service Queue Activity Report by Interval report: When changing filter to other CSQ it did show results. After changing user rights and group...

halblas · 06-21-2021

Okay, this is different. So, did you complete the agent team settings ?

halblas · 06-21-2021

No, It appears that when user has Administrator Capability View too, causing a security conflict in CUIC.I agree that's incredible that you can't have a user for both (i) managing a team, and (ii) getting out reports from the CUIC in UCCX.

halblas · 11-26-2019

UCCX reboot did solve the Reason code issue in Supervisor Desktop Team Summary and CUIC Historical Reports.The Global checkbox greyed out issue appears to be a Firefox incompatible issue. Chrome works fine.

halblas · 07-30-2019

Excellent ! That’s the one I was looking for ! Thanks a lot.

halblas · 07-30-2019

We are running Cisco UCCX v 11.6.2 with CUIC reporting for a while.Everything runs fine, both historical and live data.But we can’t get the CUIC scheduler sending out reports by e-mail.Scheduler shows red cross each time.We do have an uccx ivr script...

Member Since	‎11-15-2005 04:41 AM
Date Last Visited	‎10-27-2023 02:30 AM
Posts	20
Total Helpful Votes Received	10

User Statistics

User Activity

UCCE 12.6 CCEADMIN SSO best practice

UCCX Finesse Not Ready Reason not updated in CUIC reports

UCCX Reporting Handle time

UCCX aborted calls

UCCX CUIC reports empty

Re: UCCX CUIC reports empty

Re: UCCX CUIC reports empty

Re: UCCX Finesse Not Ready Reason not updated in CUIC reports

Re: CUIC Scheduler not able to send emails

Re: CUIC Scheduler not able to send emails