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- About george.ingles
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Member since
04-06-2010
25
Posts
5
Helpful
0
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Created by
george.ingles
in Contact Center
in Contact Center
07-07-2014
09:50 PM
07-07-2014
09:50 PM
Hello, I'm running a callback script on uccx 8.5 and its working great, no issues, I'm trying to get it working on a seperate uccx 8.02 machine and it's erroring out in the unsuccessful branch of the place call statement. I have checked the calling search spaces and Call Control Group, Media ID and the triggers and they look fine. Is there anything else I need to check? Thanks
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Labels:
04-25-2014
10:46 AM
This was the method that I was taught and it has been working fine for years(and still is). I'm adding a couple of fields to the database as an enhancement and getting stuck on passing the new fields back to the calling script. All of the original fields I'm able to capture from the main script.
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Created by
george.ingles
in Contact Center
in Contact Center
04-25-2014
08:43 AM
04-25-2014
08:43 AM
Hello, I’m using the place call step in script 1 to land in script 2. I’m able to pass variables using the session steps from script 1 to script 2 by: Script1 – Get Contact Info and Set Session Info Script2 – Get Contact Info and Get Session Info This is working fine. My issue is after updating the variables in script2 using the Set Session step I’m not seeing them in Script 1. In script 1 I’m using Get Contact Info, Get Session, Get Session Information. I’ve tried removing the Get Contact Info still not working. I’m getting an error on the Get Session Info step telling me the session is null. I’m using the data from script 1 and 2 to update a database. Thanks in advance for any help.
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03-27-2014
09:31 AM
Thanks for the information Anthony. This may help - After landing in the unsuccessful branch and the script ends. If I call the "get agent on the line" trigger manually it goes to the CSQ as expected.
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02-24-2014
10:30 AM
Hello, I have a working script running on UCCX version 8.5. I have another box running uccx 8.02. Is there a way to open a 8.5 script on a machine running 8.02? Is there a conversion tool from 8.5 to 8.02? When I try to open the 8.5 script on the 8.02 box I'm getting this error " Failed to load script file; com.cisco.script.ScriptIOException: Failed to load script C:\xxx\xxx; nested exception is: java.io.IO.Exception:unsupported version format:7"
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Created by
george.ingles
in IP Telephony and Phones
in IP Telephony and Phones
08-07-2012
11:35 AM
08-07-2012
11:35 AM
I have the same trouble. Did you get this resolved? If so how did you fix it? Thanks.
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05-03-2012
05:31 PM
This has happened to me on more than one occasion. The first time the script was small enough so I just wrote a new script(identical logic) and it worked. Another time I changed a field in the SQL database and the script went "out of sync" and I had to delete the db get and db read and reenter those same commands. To answer your question I did not get any answers that solved this problem. I kept battling the issue including doing the above exercises I got it to work. Very frustrating experience. Sent from my iPhone
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Created by
george.ingles
in Contact Center
in Contact Center
04-20-2012
05:58 AM
04-20-2012
05:58 AM
That got me past the error. Thanks for your help Anthony. Sent from my iPhone
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Created by
george.ingles
in Contact Center
in Contact Center
04-19-2012
12:45 PM
04-19-2012
12:45 PM
Sorry about that here they are:
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Created by
george.ingles
in Contact Center
in Contact Center
04-19-2012
08:13 AM
04-19-2012
08:13 AM
I’ve attached the screen shots.
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Created by
george.ingles
in Contact Center
in Contact Center
04-19-2012
07:06 AM
04-19-2012
07:06 AM
I changed the contacts on the place call and get digit string to match. When I run a debug I’m getting this error on the get digit string command “com.cisco.dialog.SimpleDigitStringDialog” is not supported.
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Created by
george.ingles
in Contact Center
in Contact Center
04-19-2012
05:17 AM
04-19-2012
05:17 AM
I used P. Brognon explanation of the http trigger to get me started. You can find it here: https://supportforums.cisco.com/message/1033506#1033506 . For your http variables you can view an explanation of them in Cisco Unified Contact Center Express Editor Step Reference Guide, on page 2-105 located here: http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_0/user/guide/uccx801_step_ref.pdf
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Created by
george.ingles
in Contact Center
in Contact Center
04-18-2012
02:39 PM
04-18-2012
02:39 PM
The get digit string is where I get a contact is null error.
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Created by
george.ingles
in Contact Center
in Contact Center
04-18-2012
01:39 PM
04-18-2012
01:39 PM
Hello Anthony, 1. I would like UCCX to render the html page 2. I have a working callback script for callers 3. Yes I’ve seen the script 4. Yes we have premium licensing I thought I would be able to leverage my caller callback script for the web callback. I have the web page piece working, when I land in my script I having trouble getting the contact to land in a queue.
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Created by
george.ingles
in Contact Center
07-07-2014
07-07-2014
Hello, I'm running a callback script on uccx 8.5 and its working great,
no issues, I'm trying to get...
04-25-2014
This was the method that I was taught and it has been working fine for
years(and still is). I'm addi...
04-25-2014
Hello, I’m using the place call step in script 1 to land in script 2.
I’m able to pass variables usi...
03-27-2014
Thanks for the information Anthony. This may help - After landing in the
unsuccessful branch and the...
02-24-2014
Hello, I have a working script running on UCCX version 8.5. I have
another box running uccx 8.02. Is...
Created by
george.ingles
in IP Telephony and Phones
08-07-2012
08-07-2012
I have the same trouble. Did you get this resolved? If so how did you
fix it?Thanks.
05-03-2012
This has happened to me on more than one occasion. The first time the
script was small enough so I j...
Created by
george.ingles
in Contact Center
04-20-2012
04-20-2012
That got me past the error. Thanks for your help Anthony.Sent from my
iPhone
Created by
george.ingles
in Contact Center
04-19-2012
04-19-2012
I changed the contacts on the place call and get digit string to match.
When I run a debug I’m getti...
Created by
george.ingles
in Contact Center
04-19-2012
04-19-2012
I used P. Brognon explanation of the http trigger to get me started. You
can find it here:
https://s...
Created by
george.ingles
in Contact Center
04-18-2012
04-18-2012
The get digit string is where I get a contact is null error.
Created by
george.ingles
in Contact Center
04-18-2012
04-18-2012
Hello Anthony,1. I would like UCCX to render the html page2. I have a
working callback script for ca...
Public Statistics
| Date Registered | 04-06-2010 06:17 AM |
| Date Last Visited | 08-18-2017 03:57 AM |
| Total Messages Posted | 25 |
| Total Helpful Votes Received | 5 |
