Heads Up :
The post you are writing will appear in a public forum. Please ensure all content is appropriate for public consumption. Review the employee guidelines for the community here.
I am building a UCCX script (11.6.2) which has the called enter an account code, performs a DB lookup for a contact phone number, and then places an outbound call to that external phone number. I can see on my CUCM RTMT call logs that the outbound ca...
Hi All,I am making an inbound external H323 call from a Polycom device to an internal registered cisco end point.The call traffic is hitting the VCS-E, correctly being identified:SearchRule (4)Name: Local Zone - full URIZone (1)Name: TraversalZoneTyp...
Hi all,I have configured my zones, dial plan transforms and search rules as according to the documentation for X7.2.2. I have configured a SIP trunk from the CUCM to the VCS-C addressI can successfully call from a CUCM device to a telepresence end p...
the software version on the codec is too old to support this touch screen hardware. please contact your administrator.I have had an EX60 replaced under RMA. The dead unit was running on 7.0.2. The replacement has been supplied with 4.1.0. the Touc...
Hi all,I am using Cisco TMS vX7.2.1 with a VCS. I have sx20 endpoints and a variety of polycom 5000 - 8000 endpoints.when making test calls I am getting the following scenarios: (detailed in 2nd post)All of the end points are registered with the VCS...
I have also experienced this issue, the course has no menu options to restart, resit or cancel the course, none of the usual support methods seem to have any awareness of the training portal - both TAC and the training support team have forwarded me ...
Hi Anthony, Thank you for the explanation, that has clarified why this calling scenario isn't working. I have followed up my 'call redirect' step option, when testing the feature from a internal device (Jabber) the call processes as expected (hooray!...
that is the steps I am following, my UCM is in mixed security mode. What format are your phone security profile names using? It mentions in the guide that they need a FQDN format. I have created mine with:iPhone = "CDMIphone.lab-cucm01.lab.local"A...
I am having trouble with my secure SIP profiles. Without TLS phone services register ok, using a secure TLS phone profile the phone service doesn't register. I am using an internal CA server for the certificates, are you using a separate template fo...
