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- About wildflower1977
08-07-2019
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Member since
06-09-2008
46
Posts
5
Helpful
0
Solutions
Created by
wildflower1977
in Contact Center
in Contact Center
06-26-2019
04:58 PM
06-26-2019
04:58 PM
Hi Anthony, Thank you for the explanation, that has clarified why this calling scenario isn't working. I have followed up my 'call redirect' step option, when testing the feature from a internal device (Jabber) the call processes as expected (hooray!) BUT when calling from an external PSTN call, the outbound call fails. I have put my call logs through Translator X and have discovered that the CSS and Partition of my outbound call is doing something extremely strange with Translation patterns. We have an HCS platform with VOSS4UC so it adds layers of location based complexity to investigate.
... View more
Created by
wildflower1977
in Contact Center
in Contact Center
06-24-2019
10:45 PM
06-24-2019
10:45 PM
I am building a UCCX script (11.6.2) which has the called enter an account code, performs a DB lookup for a contact phone number, and then places an outbound call to that external phone number. I can see on my CUCM RTMT call logs that the outbound call is connecting and being answered by the external service - it goes to an IVR menu. My CUBE shows the call drops after 32 seconds which is the IVR menu looping for input then disconnecting. On the UCCX editor debugging I can see the call hit the 'Place Call' Successful option and it plays a prompt I have put there. The script doesn't connect the original inbound call contact to the outbound call contact. Is there another 'step' I need to complete this or is something else missing?
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Labels:
02-18-2014
02:19 PM
Hi Greyson, Is the menu prompt you are referring to the callback menu presented to the agent? I didn't have time to figure this step out so the menu loops until the agent responds to the call. If you have worked out a solution I would be happy to review it.
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Cisco DX650 - SX20 compatibility
in IP Telephony and Phones
02-16-2014
03:11 PM
02-16-2014
03:11 PM
How is your CUCM connected to the VCS-C? are you using a TMS? is the SX20 registered with the CUCM? (think it needs 8.6 for this to work) need to run a wireshark trace and identify the codec used in each direction
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10-14-2013
08:16 PM
Hey Brian, I have a working script call back is configured on the menu option 1 only for testing. once selected it prompts for a contact number and then a short message from the caller, once confirmed it hangs up. the script holds the callers place in the queue and waits for an agent to respond by making an outbound call to the CBAgentLoop script. Once an agent responds they get a prompt to press any key listen to the message, and then a menu to repeat the message, hear the number read out, or dial the stored number with some conditions applied. If the caller is busy or the number is incorrect the script will read out an error message, the attempted dialled number and loop back to the agent menu. This seems to work ok for me but I would appreciate any feedback, tips or questions you may have.
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09-17-2013
04:43 PM
Hi Brian, I still haven't cracked it, I have got closer using session data but no final solution. The client has agreed to drop the feature for phase one deployment to bring the system online so I have some breathing room in phase two to really focus on this.
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Created by
wildflower1977
in Contact Center
in Contact Center
08-28-2013
10:10 PM
08-28-2013
10:10 PM
Hi Peter, I have this exact issue on my implementation, I have browsed your blog but can't find the listing, can you share please?
... View more
Created by
wildflower1977
in Contact Center
in Contact Center
08-20-2013
10:43 PM
08-20-2013
10:43 PM
wow! thanks for the details above, I'll run them through the uccx and see what sticks best.
... View more
Created by
wildflower1977
in Contact Center
in Contact Center
07-18-2013
08:43 PM
07-18-2013
08:43 PM
Hi, I am implementing a UCCX that is hosted in Australia but will have agents in timeszones across Asia. I have configured individual holiday script checks for each contact centre but during testing each script is using the default IVR language and timezone settings. The xml lookup is working fine, I just don't know the scripting to specify the language folder and alternative timezones.
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Labels:
06-12-2013
10:55 PM
I use Switch Sound File Converter by NCH.com it does all formats quick and easy. Great for CUCM and UCCE.
... View more
Created by
wildflower1977
in IP Telephony and Phones
in IP Telephony and Phones
05-09-2012
06:49 AM
05-09-2012
06:49 AM
so, does anyone have any suggestions to try no its in the right forum?
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Created by
wildflower1977
in IP Telephony and Phones
in IP Telephony and Phones
05-03-2012
06:08 AM
05-03-2012
06:08 AM
Hi, My client has a few extensions configured with an 'access door' feature so when the number is dialled a remote doorlock is unlocked. One of the doors does not close properly and each time it 'bounces' on the latch a CDR is being generated. As some of the doors are very busy the CDR logs are getting clogged up with these doors in contant use. I have read though some CDR configuration notes and have found some sections on disabling CDR (entirely) or using the RTMT to clear the CDR/CMR buffers, but nothing that can be configured on a specific extension. The current version of CUCM is 4.1 but the site is being migrated to CUCM8.5 at present. If anyone has any pointers or needs further information please ask!
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Labels:
Created by
wildflower1977
in Contact Center
in Contact Center
05-01-2012
08:29 AM
05-01-2012
08:29 AM
I have a requirement from my client to allow read access to the UCCX database for Dacon Wallboards and to run reports like on their legacy 4.1 IPCC. UCCX System version: 8.5.1.11002-22 I have found a similar request on the forum (below) but not for this version, any pointers? UCCX SQL access for third party application We have a requirement from customer to allow read access to UCCX database. This account would be used to query the UCCX database and it will use as a service account for another system. Please let me know how create DB account on UCCX. https://supportforums.cisco.com/message/3494346#3494346
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Labels:
06-26-2019
Hi Anthony, Thank you for the explanation, that has clarified why this
calling scenario isn't workin...
06-24-2019
I am building a UCCX script (11.6.2) which has the called enter an
account code, performs a DB looku...
04-28-2015
that is the steps I am following, my UCM is in mixed security mode. What
format are your phone secur...
04-27-2015
I am having trouble with my secure SIP profiles. Without TLS phone
services register ok, using a sec...
04-27-2015
I am having trouble with my secure SIP profiles. Without TLS phone
services register ok, using a sec...
Created by
wildflower1977
in TelePresence and Video Infrastructure
06-19-2014
06-19-2014
Hi Wayne,I have attached some abridged log excepts while looking for
A/AAAA details: line 1: Module=...
Created by
wildflower1977
in TelePresence and Video Infrastructure
06-19-2014
06-19-2014
error log report for MCU call:VCS-C tvcs: Event="Search Completed"
Reason="Normal call clearing - Se...
Created by
wildflower1977
in TelePresence and Video Infrastructure
06-16-2014
06-16-2014
Hi Chris,The 'slight change' was the customers firewall team adding the
complete range of ports (it ...
Created by
wildflower1977
in TelePresence and Video Infrastructure
06-16-2014
06-16-2014
hi guys, I have checked the firewall and all of the relevant ports are
open. The situation has chang...
05-28-2014
Hi All,I am making an inbound external H323 call from a Polycom device
to an internal registered cis...
Created by
wildflower1977
in TelePresence and Video Infrastructure
05-28-2014
05-28-2014
hi,I don't think that is possible (but am happy to be proven wrong) The
name display in multiway cal...
Created by
wildflower1977
in TelePresence and Video Infrastructure
05-28-2014
05-28-2014
Hi Sid,I think it depends on your end point configuration. I have EX60's
with the SIP profile 1 Disp...
Created by
wildflower1977
in TelePresence and Video Infrastructure
03-25-2014
03-25-2014
Thanks to Paul and George for your insight on areas to investigate, I
now have a working solution.Th...
Created by
wildflower1977
in TelePresence and Video Infrastructure
03-25-2014
03-25-2014
at first I didn't have any pipes, I have added a pipe from the VCS to
CUCM with unlimited bandwidth,...
Public Statistics
| Date Registered | 06-09-2008 08:40 AM |
| Date Last Visited | 08-07-2019 12:17 AM |
| Total Messages Posted | 46 |
| Total Helpful Votes Received | 5 |
Helpful Votes Given To
| User | Helpful Count |
|---|---|
| 13 | |
| 5 | |
| 5 | |
| 5 | |
| 5 |
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