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I have some agents that use a CTI Remote device with a remote destination that rings an iPhone. When calls are received, they are unable to answer them using the Answer function the Finesse portal. They receive the following "Error: Cannot perform op...
Is there a way to add metadata to a call through UCCX scripting without Agent intervention?Scenario: We are using Eleveo for our call recording application. They have a Cisco Finesse Gadget that allows Agents to manually tag calls in Finesse that the...
Hello, I have two Unity Connection users that are imported local CUCM users(not LDAP). I have configured them for Jabber and can login and connect to the IM and Phone services but not the Voicemail service. I'm getting the following error:"You do not...
We have 3 node CUCM cluster with a PUB and SUB at HQ and a SUB at the DR site. We also have CUBE setup with SIP to the PSTN on a router at HQ and a router at DR. When I shut down the PUB, calls are not being processed by any of the two SUBs (The SUB...
Quick question, I downloaded the latest firmware COP file for the 88XX series so I can update the firmware for my 8861 phones. It's been two years since I've needed to update firmware and I noticed this COP file ends in a SHA512 file extension and no...
Thomas, Thanks for your feedback. Answering with their remote device is not a problem and is an acceptable work around for us. However, being able to transfer calls to a third party is the reason for them taking calls, so I need to find if this is so...
Thanks for the reply. I did read that it could be possible even with SSO enabled by making sure that the CUCM and Unity Connection Web Access passwords matched but it's not working for me.
Manish, restarting the CCM service on the three CUCM servers fixed the issue for a very short period of time before it reoccured.However a full cluster reboot corrected the issue fully. Thanks for your help.
