If it is visible on exchange than it would be an EIM problem since EIM parses the email from the mail server, recently a CDET CSCuc19508 was reported for something similar, please submit a task case and once the content is received we can analyse th...
Thank you. I got around this issue. I was not using the correct collation for SQL.I used SQL 2k8 R2 SP1 with (Mixed mode, Built-in Administrator & Latin General with Binary options) to resolve the issue. Earlier I was using default collation (SQL_La...
For 4 and 5 you would need to write some java code and use it as a custom rule to write to another system unless from within your crm you can dip into eGActiveDB and extract the information based on email_address, case_id etc...This would require AS...
Two causes, one could be that port 1433 which is used is blocked or the instance is not listening on this port, second is the collation should be SQL_Latin1_General_CP1_CI_ASinstallation log under the user folder or installation folder should have l...
