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agent modifying SLA - Cisco EIM/WIM

msivak
Level 1
Level 1

‎07-02-2012 05:10 AM - edited ‎03-14-2019 10:08 AM

Hello,

is it possible to prevent agent from modifying SLA manually? (right now, agents are modifying the SLA level of some activities on the Information:Activity pane, under the "due on", "due at")

Thanks for any advice.

Michal

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egain_karthik
Level 1
Level 1

‎07-02-2012 12:38 PM

By removing the Edit Activity Action from Agent Role, agent will be prevented from making changes.

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