cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Announcements
517
Views
0
Helpful
1
Replies
msivak
Beginner

agent modifying SLA - Cisco EIM/WIM

Hello,

is it possible to prevent agent from modifying SLA manually? (right now, agents are modifying the SLA level of some activities on the Information:Activity pane, under the "due on", "due at")

Thanks for any advice.

Michal

1 REPLY 1
egain_karthik
Beginner

By removing the Edit Activity Action from Agent Role, agent will be prevented from making changes.

Create
Recognize Your Peers
Content for Community-Ad