Hello, is it possible to prevent agent from modifying SLA manually? (right now, agents are modifying the SLA level of some activities on the Information:Activity pane, under the "due on", "due at")Thanks for any advice.Michal
Hello, is it possible to create custom AddressBook on EIM? After clicking on "..." button next to email address "To:", system is trying to display all the contacts from EGPL_CASEMGMT_CPOINT_EMAIL (limitation is by default 100 and I am able to change ...
Hello, I need some piece of advice with alarm workflow. I would like to select multiple classifications with one alarm node, but boolean "OR" statement is not working properly.For example: I have category A and category B. I would like to specify Fil...
Thank you Karthik for your help, all the statements are working as you described, only the "keypress action" is corrupted (no other server calls are happening, addressbook entries are the same). I will vreate a case for this issue.Have a nice day, Mi...
Hello Karthik,thank you for your reply. This issue is probably the bug, because I am able to specify those conditions, but after "Ok" is pressed and "Alarm node" is reopened (before or after "save" is pressed), all the "OR" statements are changed to ...
Hello Karthik, thank you for your message, but EIM is not working as you described (I've got 4.4(1), basic licence). 20 results based on first character (or few characters) should be enough, but results that are shown up after some string is entered ...
